Administrative / Customer Service

Description

Summary: Seeking a highly organized and personable Administrative & Customer Service Specialist to balance front-line customer support with back-end administrative tasks. Highlights: 1. Dual-role position balancing customer support and administrative tasks 2. Thrive in a fast-paced environment and ensure seamless communication 3. First point of contact for customers; support internal teams **Job Title: Administrative \& Customer Service Specialist** **Department:** Operations / Customer Support **Reports To:** Office Manager or Customer Service Director **Employment Type:** Full\-Time **Job Summary** We are seeking a highly organized and personable **Administrative \& Customer Service Specialist** to serve as the backbone of our office and the voice of our company to customers. This dual\-role position requires a proactive individual who can balance front\-line customer support (phone, email, chat) with back\-end administrative tasks (scheduling, data entry, filing). The ideal candidate thrives in a fast\-paced environment, solves problems calmly, and ensures seamless communication between our clients and internal teams. **Key ResponsibilitiesCustomer Service (50%)** * Serve as the first point of contact for customers via phone, email, and live chat; respond promptly and professionally to inquiries, complaints, and requests. * Process orders, returns, exchanges, and warranty claims accurately in the CRM system. * Troubleshoot basic product/service issues and escalate complex technical problems to the appropriate department. * Follow up with customers to ensure their issues are resolved completely and satisfaction is achieved. * Document all customer interactions and resolutions in the database. **Administrative Support (50%)** * Manage office correspondence (mail, emails, internal memos) and maintain electronic and physical filing systems. * Schedule and coordinate meetings, appointments, and travel arrangements for management. * Prepare, edit, and format reports, invoices, memos, and presentations. * Maintain office supply inventory and place orders as needed. * Assist with data entry, expense reporting, and basic bookkeeping tasks (e.g., processing receipts). * Support HR or other departments with onboarding paperwork or event coordination. **Required Qualifications** * **Education:** High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. * **Experience:** 1–3 years in a combined administrative and customer\-facing role (e.g., receptionist, office assistant, customer support rep). * **Technical Skills:** * Proficient in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace (Docs, Sheets, Gmail). * Experience with CRM software (e.g., Salesforce, Zendesk, HubSpot) or ticketing systems. * Familiarity with scheduling tools (Calendly, Doodle) and collaboration platforms (Slack, Teams). * **Soft Skills:** * Excellent verbal and written communication. * Strong organizational skills with meticulous attention to detail. * Ability to multitask, prioritize, and meet deadlines in a fast\-paced environment. * Empathy, patience, and a customer\-first mindset. Job Types: Full\-time, Part\-time Pay: QAR52,000\.00 \- QAR85,000\.00 per year Expected hours: 40 per week Work Location: In person