Summary: Seeking a motivated Customer Service Representative to handle client inquiries, resolve issues, and ensure customer satisfaction with a customer-first mindset. Highlights: 1. Play a key role in enhancing customer satisfaction and loyalty 2. Supportive, collaborative, and service-driven work culture 3. Opportunities for career growth and professional development Job Opportunity: Customer Service Representative **Location:** Doha, Qatar **Company:** GTS Kuhn Qatar About Us GTS Kuhn Qatar is a leading provider of logistics and forwarding solutions, dedicated to delivering excellence in customer service and operational efficiency. Based in Doha, we pride ourselves on building strong client relationships and ensuring seamless communication across all service channels. As we grow, we are seeking a motivated **Customer Service Representative** to join our team and be the voice of our customers. Role Overview The **Customer Service Representative** will be responsible for handling client inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem\-solving abilities, and a customer\-first mindset. Key Responsibilities * Respond to customer inquiries via phone, email, and in\-person. * Provide accurate information about services, shipments, and logistics processes. * Resolve customer complaints and escalate issues when necessary. * Maintain customer records and update databases with accurate information. * Collaborate with operations and sales teams to ensure smooth service delivery. * Monitor customer satisfaction and provide feedback for continuous improvement. * Support administrative tasks related to customer accounts. Qualifications * Bachelor’s degree in Business Administration, Communications, or related field. * 1–3 years of experience in customer service, preferably in logistics or related industries. * Strong communication and interpersonal skills. * Proficiency in MS Office and CRM systems. * Ability to handle multiple tasks and work under pressure. * Fluency in English; Arabic is a plus. * Customer\-focused attitude with problem\-solving skills. Why Join Us? * Be part of a growing logistics company in Doha. * Play a key role in enhancing customer satisfaction and loyalty. * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Supportive, collaborative, and service\-driven work culture. Pay: Up to QAR12,000\.00 per month Work Location: In person