**Job Title: Restaurant Supervisor** **Job Type: Full\-time** **Reports To: Restaurant Manager** **Job Summary:** **The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, efficient staff management, and adherence to safety and quality standards. The supervisor will lead a team of servers, hosts, and kitchen staff, providing support, guidance, and training to ensure smooth service and a positive dining experience for all guests.** **Key Responsibilities:** * **Customer Service: Ensure excellent service quality and customer satisfaction by addressing customer concerns, managing reservations, and ensuring that dining expectations are met or exceeded.** * **Staff Supervision: Supervise, train, and motivate restaurant staff to ensure the highest standards of service. Assign daily duties and monitor staff performance.** * **Operational Oversight: Manage the opening and closing of the restaurant, including overseeing cleaning, setting up, and ensuring everything is in order for the next shift.** * **Inventory Management: Assist in tracking inventory, including food, beverages, and supplies. Ensure that the restaurant is well\-stocked and well\-organized at all times.** * **Health \& Safety Compliance: Ensure compliance with health and safety regulations, including food safety standards, cleanliness, and sanitation protocols.** * **Training \& Development: Assist in the training of new staff and provide ongoing coaching to improve team performance and service quality.** * **Financial Management: Support in managing the restaurant’s budget, controlling costs, and contributing to revenue growth by optimizing service efficiency and customer satisfaction.** * **Team Collaboration: Work closely with the kitchen, bar, and management teams to ensure smooth communication and operational efficiency.** * **Problem Solving: Handle customer complaints and resolve issues quickly and effectively to ensure a positive dining experience.** * **Scheduling: Manage staff schedules to ensure proper coverage for all shifts and peak dining periods.** **Requirements:** * **Proven experience in a supervisory or leadership role within a restaurant or hospitality environment.** * **Strong communication and interpersonal skills.** * **Excellent organizational and multitasking abilities.** * **Ability to handle high\-pressure situations and work in a fast\-paced environment.** * **Knowledge of food safety and sanitation regulations.** * **Strong problem\-solving and conflict\-resolution skills.** * **Ability to lead, motivate, and develop a team.** * **Flexibility to work evenings, weekends, and holidays as required.** **Preferred Qualifications:** * **A degree or certification in hospitality management, business, or a related field is a plus.** * **Previous experience with POS (Point of Sale) systems.** * **Bilingual abilities are a plus, depending on location.** Job Type: Full\-time Language: * English (Preferred)