Dispatch Service Crew

Description

Summary: The Dispatch Service Crew acts as the operational bridge between the kitchen and delivery drivers, ensuring seamless order fulfillment and rapid service in a high-volume QSR environment. Highlights: 1. Ensure seamless order fulfillment and rapid service in a high-volume QSR 2. Lead a team in order verification, logistics, and workflow control 3. Work in a fast-paced environment with focus on quality and customer satisfaction #### **About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. #### **Role overview** The Dispatch Service Crew acts as the operational bridge between the kitchen and delivery drivers, ensuring seamless order fulfillment. In our high\-volume QSR environment, you will be responsible for meticulous order verification and maintaining a rapid speed of service to ensure every Calo customer receives their meal accurately and on time. #### **Relationships and working expectations** * Provides support and training supervision to food packing personnel deployed for portioning and dispatching of meals * Works closely with the Ops \+ Dispatch Management, Logistics , and Quality to align on portioning accuracy, customer request or improvements in workflow * Shift\-based work, based in high volume environments, with mandatory personal protective equipment during all dispatch operation times #### **Main Responsibilities** * Order Verification \& Assembly: Cross\-check items on the Kitchen Display System (KDS), inspect food presentation and portion sizes, and ensure all accompaniments like sauces and utensils are correctly bundled. * Logistics \& Delivery Management: Assign delivery orders to riders, support route optimization to maximize driver efficiency, and actively monitor the delivery queue. * Pace \& Workflow Control: Expedite the line for any delayed tickets and monitor Speed of Service (SOS) timers to keep wait times minimal. * Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols #### **Ideal Candidate** **Qualifications** * Proven experience as a team leader in service crew \& food portioning in high\-volume, restaurant, and QSR kitchens (2 \- 4 years minimum) * Proficient with health and safety, Haccp standards ( certification preferred) ##### **Knowledge and competency** * Working knowledge food portioning \& packing * Use of computer and familiarity with excel \& google sheets * Ability to work in a fast\-paced, high\-volume environment with dynamic thinking * Proficient in communication in English and leading a team * High\-Stress Tolerance: Ability to think clearly and work efficiently during peak rush hours. * Digital Literacy: Familiarity with Point of Sale (POS) networks and Kitchen Display Systems (KDS). * Sharp Communication: Rapid and clear coordination with back\-of\-house kitchen teams and external riders. * Detail\-Oriented: High accuracy in spotting missing side items or incorrect modifications in a fast\-paced environment. ##### **Personality** * Passion for quality and continuous improvements * Able to lead with empathy, building the best version of yourself and your peers * Obsession with delivering a high level of customer satisfaction