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Summary: This Help Desk role involves providing technical assistance, resolving system issues, and improving support processes through training and analysis. Highlights: 1. Provide technical assistance and resolve system problems 2. Train staff and improve support methods 3. Diagnose system errors and install software fixes **Help Desk Job Duties** * Responding to queries via chat, email, or phone * Training other staff members on troubleshooting and diagnosing problems * Writing, editing, and revising training manuals for new and updated software and hardware * Providing technical assistance for questions and problems * Resolving problems with networks and other computer systems * Diagnosing system errors and other issues * Following up with customers to ensure full resolution of issues * Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods * Running reports to analyze common complaints and problems * Installing or changing software to fix issues * Remotely accessing hardware or software for clients to make changes and fix problems **Education, Qualifications and Experience** * Bachelors degree preferred * working knowledge of fundamental operations of relevant software, hardware and other equipment * experience researching, analyzing and interpreting automated system problems * knowledge of relevant call tracking applications * knowledge and experience of **CAFM** preferred * related experience and training in troubleshooting and providing help desk support Job Types: Permanent, Full\-time Pay: QAR3,500\.00 \- QAR4,000\.00 per hour
