* **1\. Guest Service \& Interaction (The Core)** * **Check\-In:** Welcome guests warmly, verify reservations, collect identification and payment, assign rooms, explain hotel amenities, and issue key cards. * **Check\-Out:** Process departures efficiently, handle final billing, return incidental holds, solicit feedback, and thank guests for their stay. * **Concierge Services:** Provide information on local attractions, restaurants, transportation, and events. Make reservations, arrange taxis, and offer directions. * **Problem Resolution:** Handle guest complaints, requests, and issues (e.g., room changes, maintenance problems) promptly, professionally, and empathetically. Escalate to management when necessary. * **Communication Hub:** Answer phone calls, route internal calls, and manage general email inquiries. Serve as the main point of contact for guests in the lobby. **2\. Reservations \& Revenue Management** * **Manage Bookings:** Handle reservation requests via phone, email, or in\-person. Input and update bookings in the Property Management System (PMS). * **Rate Management:** Understand and apply different rate structures (rack, corporate, group). Promote upselling (e.g., room upgrades, late check\-out, breakfast packages). * **Availability Control:** Monitor room inventory and anticipate sell\-out nights. Manage overbookings strategically with supervisor guidance. **3\. Administrative \& Operational Tasks** * **Cash Handling \& Financial Reconciliation:** Handle cash, credit, and debit transactions securely. Maintain a balanced cash drawer. * **PMS Operations:** Master the Property Management System for all front\-office functions. * **Key Card Management:** Program, issue, and deactivate electronic key cards. * **Reporting:** Complete daily logs, shift reports, and communicate any special incidents or requests to the next shift and other departments (Housekeeping, Maintenance). * **Mail \& Messages:** Manage guest mail, packages, and message delivery. Job Types: Full\-time, Permanent Pay: QAR2,000\.00 \- QAR2,500\.00 per month