**Help Desk Job Duties** * Responding to queries via chat, email, or phone * Training other staff members on troubleshooting and diagnosing problems * Writing, editing, and revising training manuals for new and updated software and hardware * Providing technical assistance for questions and problems * Resolving problems with networks and other computer systems * Diagnosing system errors and other issues * Following up with customers to ensure full resolution of issues * Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods * Running reports to analyze common complaints and problems * Installing or changing software to fix issues * Remotely accessing hardware or software for clients to make changes and fix problems **Education, Qualifications and Experience** * University Bachelors degree preferred * working knowledge of fundamental operations of relevant software, hardware and other equipment * experience researching, analyzing and interpreting automated system problems * knowledge of relevant call tracking applications * knowledge and experience of **CAFM** preferred * related experience and training in troubleshooting and providing help desk support Job Types: Full\-time, Permanent Pay: QAR4,000\.00 \- QAR5,000\.00 per month Application Question(s): * What is your total years of professional experience? * Do you have minimum 3 years for experience in CAFM ? * Do you hold a Bachelor’s, Master’s, or Diploma degree? * Are you fluent in Arabic (written and spoken)? * What is your notice period ? * What is your current salary ? * What is your expected salary ?