**Required Competencies:** * Bachelor's degree in an IT\-related field * Minimum 5\+ years of related experience with applicable certifications * ITIL foundation certification and/or training (Preferred) IT Support Engineer **Responsibilities:** * Provide first\-level support to faculty, students, and staff. * Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti\-virus, and college\-specific business applications on different platforms. * Perform technical and administrative work for personal device and workstation installations. * Diagnose and resolve end\-user\-reported incidents, including hardware and software requirements. * Install new hardware and software, update computer software, and upgrade hardware and systems. * Train end users in equipment and software usage. * Troubleshoot and resolve issues with user devices and peripherals across college campuses. * Prepare progress reports for all work performed. * Evaluate products for compatibility, expandability, and ease of use. * Resolve logged errors promptly. * Provide technical telephone support for internal and external end users. * Use the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly. * Collaborate closely with second and third levels of the support team. * Perform general maintenance tasks. * Continuously assess and recommend improvements in IT solutions and support. * Monitor hardware, software, and system performance metrics. * Maintain a proactive approach to IT support and improvement. * Foster a culture of collaboration and accountability within the IT support team. Job Types: Full\-time, Permanent Pay: QAR4,000\.00 \- QAR5,500\.00 per month Experience: * IT Support: 5 years (Required) Language: * Arabic (Required) License/Certification: * ITIL Foundation certificate (Preferred) Location: * Doha (Required)