**Required Competencies** * Minimum 5\+ years of related experience with applicable certifications * ITIL foundation certification and/or training (Preferred) **Responsibilities:** * Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti\-virus, and college\-specific business applications on different platforms. * Perform technical and administrative work for personal device and workstation installations. * Install new hardware and software, update computer software, and upgrade hardware and systems. * Train end users in equipment and software usage. * Troubleshoot and resolve issues with user devices and peripherals across college campuses. * Evaluate products for compatibility, expandability, and ease of use. * Provide technical telephone support for internal and external end users. * Use the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly. * Continuously assess and recommend improvements in IT solutions and support. * Monitor hardware, software, and system performance metrics. * Maintain a proactive approach to IT support and improvement. Job Types: Full\-time, Permanent Pay: QAR4,000\.00 per month Experience: * IT Support: 5 years (Required) License/Certification: * ITIL Foundation certificate (Preferred) Location: * Doha (Required)