Summary: DRAWLINES ENGINEERING CONSULT seeks an IT Support Technician to provide technical assistance, system maintenance, and user management while ensuring security and documentation. Highlights: 1. Opportunity to provide essential technical support and system maintenance 2. Engage in user management and troubleshooting of IT issues 3. Focus on maintaining security and compliance within IT infrastructure **DRAWLINES ENGINEERING CONSULT** is looking for a **IT Support Technician** in **Doha\-Qatar** **Key Responsibilities** * **Technical Support**: Responding to user requests via email, chat, or phone to resolve hardware, software, and network issues. * **System Maintenance:** Installing, configuring, and upgrading workstations, printers, phones, and software applications. * **User Management**: Creating, managing, and troubleshooting user accounts, permissions, and security credentials, particularly for new hires. * **Troubleshooting:** Diagnosing issues with operating systems, applications, and peripheral devices. * **Documentation**: Maintaining accurate logs of IT issues, fixes, and asset inventories. Ensure devices comply with company IT policies and standards. * **Security:** Assisting with antivirus updates, patch management, and data security compliance. **Qualifications** * **Technical Proficiency:** Strong knowledge of Windows OS, Microsoft 365, and Active Directory. * **Problem\-Solving**: Ability to diagnose and fix technical, hardware, and network issues. * **Communication:** Strong verbal and written skills for providing clear, user\-friendly technical assistance. * **Experience:** Typically 1\-2 years in internal IT or technical support roles. * **Education/Certification:** Diploma or Bachelor’s Degree in IT, Computer Science, or related field. Interested candidates share cv through email **hr@drawlines.com** or WhatsApp **77405500** Job Types: Full\-time, Permanent