Service Fulfilment Domain Manager

Description

Summary: Lead a team managing Service Fulfilment, Workforce Management, and Digital Data Store applications, overseeing project deliveries and contributing to strategic roadmap implementation. Highlights: 1. Manage and lead diverse application teams, including offshore developers 2. Drive strategic roadmap and ensure production performance ownership 3. Act as design authority for application impacts in the domain * Manage the Service Fulfilment (OSM, UIM and ASAP) applications team consisting of up to 6 offshore developers and work Force Management application team as well as Digital Data Store application team. * Resource ramp\-up / ramp\-down, allocation into projects, utilization, and performance monitoring * Provide budgetary assessment for planned projects in a calendar year. Collaborate with solution architects, domain managers and project managers for regular project deliveries * Deliver Impact Analysis, High\-level Designs and Low\-level designs working with vendor partners and act as design authority for the application impacts in the domain. * Deliver and Manage CI/CD pipelines for automated deployments to ensure quicker and error free deliveries * Support operations team in analysing issues reported in live environment which are beyond L3 scope * Deliver required business \& technology releases according to schedule and with quality meeting Vodafone’s standards. Deliver on service fulfilment strategy roadmap with full ownership of production performance * Bachelor of Engineering in Computer Science or an equivalent degree * 12\+ years of relevant experience in area of Telecom Order Management and Provisioning Implementation in Oracle technologies for Mobile and Fixed line domains. * In\-depth understanding of SIM and number inventory management systems for mobile \& equipment and access inventory management for Fixed line * Knowledge and understanding of Field service management systems for route management, appointment scheduling and partner inventory management * Experience and expertise of ETLs for near real\-time replication and data availability for Digital channels with broad and deep understanding of Service Fulfilment domain technologies including Complex solution design experience and technical staff management experience * Strong Enterprise Architecture and Customer Experience centered analysis * Voice, Data, and IPTV technologies * Understanding of software design patterns and principles * People management experience