Summary: Provide technical support to customers by diagnosing and resolving software and system issues, maintaining records, and updating knowledge base articles. Highlights: 1. Provide technical support via multiple channels 2. Diagnose and resolve software and system issues 3. Create and update knowledge base articles Key Responsibilities (Technical Support) . Provide technical support to customers via email, phone, chat, or ticketing systems . Diagnose and resolve software, configuration, and system\-related issues . Escalate complex issues to development or senior support teams with proper documentation . Guide users through software setup, usage, and best practices . Maintain accurate records of issues, resolutions, and customer interactions . Create and update knowledge base articles and user guides .Test bug fixes and updates before and after deployment . Monitor system performance and report recurring issues .Ensure compliance with SLA and response\-time standards \_\_\_\_\_\_\_ Please share your CV with a picture included Hiring will be immediately 3 years experience required al least Job Type: Full\-time Pay: QAR4\.00 \- QAR8\.00 per month