* Answer incoming calls promptly and professionally * Handle customer inquiries, complaints, and requests efficiently * Provide accurate information about products, services, and company policies * Record customer details, issues, and resolutions in the system * Follow up on pending cases to ensure customer satisfaction * Maintain a positive and courteous attitude during all interactions * Meet daily, weekly, and monthly call handling and performance targets * Escalate complex issues to the appropriate department or supervisor * Update customer information and maintain confidentiality of data * Attend training sessions to stay updated on product knowledge and company updates * Handle both inbound and outbound calls as required * Ensure adherence to call scripts, quality standards, and company protocols * Support team members and contribute to achieving department goals * Manage time effectively to handle a high volume of calls * Maintain professionalism in communication across all channels including phone, email, and chat Job Type: Full\-time Pay: QAR2,300\.00 per month Language: * Arabic \& English (Required)