Summary: Provide first-level support to users, handling inquiries, logging issues, and ensuring timely resolution with excellent customer service in both Arabic and English. Highlights: 1. Provide first-level support and excellent customer service 2. Communicate effectively in Arabic and English 3. Opportunity to troubleshoot and resolve common IT issues **Job Title:** Helpdesk Operator (Arabic \& English) **Job Summary:** Provide first\-level support to users by handling inquiries, logging issues, and ensuring timely resolution while delivering excellent customer service in **Arabic and English**. **Key Responsibilities:** * Respond to user requests via phone, email, or helpdesk system. * Communicate effectively in **Arabic and English**. * Log and track incidents in the ticketing system. * Perform basic troubleshooting and resolve common issues. * Escalate complex problems to the appropriate team. * Follow up with users to ensure issue resolution. **Requirements:** * Fluency in **Arabic and English** (spoken and written). * 1–2 years of experience in **customer service**,**helpdesk, or IT support.** * Basic IT troubleshooting skills and familiarity with ticketing systems. * Good communication and problem\-solving skills. Job Types: Full\-time, Contract