Call Centre Agent

Description

**JOB SUMMARY:** Responsible for providing customer support and service coordination for a mobile technical service, handling incoming calls, scheduling appointments, and managing customer inquiries related to vehicle repairs and maintenance, plays a key role in ensuring efficient communication between customers and mobile technicians. **Duties \& Responsibilities:** * Answers customer inquiries about mobile car service, including appointment scheduling, service pricing, and general information about the service. * Coordinates and schedules appointments for mobile technicians based on customer needs, location, and technicians’ availability. * Provides excellent customer service, addresses concerns, and resolves issues related to mobile car service appointments. * Maintains clear and efficient communication between customers and mobile technicians, relays information about service requirements and updates. * Maintains accurate records of customer interactions, appointments, and service details using CRM software. * Makes follow\-up calls to customers to confirm appointments, provided service updates, or gathers feedback. * Promotes additional services or products related to the mobile car service. **Skill Required:** * Excellent Communication Skills * Problem\-Solving Skills * Customer Service Orientation * Technical Knowledge * Organizational Skills * System Proficiency * Adaptability, Empathy and Patience * Team Work * Time Management Skills * Interpersonal Skills **Education:** High School Diploma or Equivalent Customer Service Training principles and techniques Education **Computer Skills:** MS Office Language skills: Arabic (Native) and English (Intermediate) **Experience:** 5 years customer service experience in the automotive field, such as a retail associate, call center agent, or sales representative. **Please send your CV to info@saaedservicesqa.com** Job Type: Full\-time