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Job Summary: Oversee daily food and beverage operations, maintain service and sanitation standards, enhance guest and employee satisfaction, and lead the team to achieve excellence in service and financial goals. Job Highlights: 1. Lead and manage daily food and beverage operations 2. Ensure exceptional guest service and team collaboration 3. Focus on employee development and operational efficiency **Additional Information** **Job Number**26005885 **Job Category**Food and Beverage & Culinary **Location**The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Areas of responsibility include restaurant/bar and room service (as applicable). Oversee daily restaurant operations, assist with menu development, maintain sanitation standards, and support servers and hosts/hostesses with floor cleaning during peak dining hours. Continuously strive to improve guest and employee satisfaction and maximize financial performance within areas of responsibility. Identify required training to achieve goals and then implement plans. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related field. Or * Two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality management, business administration, or related field; 2 years of experience in food and beverage, kitchen, or related field. **Core Work Activities** **Manage Daily Operations** * Supervise and manage staff. Manage all daily operations. Maintain thorough knowledge of staff positions to fulfill responsibilities in staff absences. * Maintain service and sanitation standards in restaurants, bars/lounges, and room service areas. * Review staffing levels to ensure guest service, operational needs, and financial objectives are met. **Lead the Food and Beverage Team** * Use interpersonal and communication skills to lead, influence, and encourage others; support sound financial/business decisions; demonstrate honesty/integrity; serve as a role model. * Encourage and build mutual trust, respect, and cooperation among team members. * Serve as a role model by demonstrating appropriate behavior. * Identify developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills. * Establish specific goals and plans to prioritize, organize, and complete work. * Ensure and sustain staff operational efficiency. * Provide leadership, vision, and direction to align departmental goals effectively and efficiently and prioritize them accordingly. * Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and sanitation standards. * Ensure staff awareness of local, state, and federal liquor laws. * Establish and maintain open, collaborative relationships with staff and ensure staff do the same within the team. * Develop guidelines to inform staff about expectations and factors. * Supervise alcoholic beverage service per local laws. **Ensure Exceptional Guest Service** * Deliver service that exceeds guests’ expectations to achieve guest satisfaction and retention. * Improve service quality through communication and assisting individuals in understanding guest needs, and providing guidance, feedback, and personal coaching when needed. * Manage daily operations to ensure quality and standards are met and guests’ expectations are fulfilled every day. * Demonstrate leadership in guest relations, exemplify exceptional guest service, and foster a positive atmosphere for guest relationships. * Empower staff to deliver exceptional guest service. * Serve as a role model for restaurant guest service, exemplify exceptional guest service, and foster a positive atmosphere for guest relationships. * Handle guest issues and complaints. * Conduct informal meetings with guests during or after meals to gather feedback on food quality, service level, and overall satisfaction. * Ensure corrective actions are taken to continuously improve service effectiveness. * Include guest satisfaction as part of departmental meetings and focus on continuous improvement. * Manage service delivery at the outlet to ensure high-quality service throughout the guest journey—from arrival to departure (e.g., greeting by hosts/hostesses, speed of order processing and food delivery, fulfillment of special requests, payment processing, and invitation to return). **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identify educational needs of others, develop formal education or training programs or courses, and teach or coach others. * Ensure staff are treated fairly and equitably. Strive to improve staff retention. * Ensure staff receive ongoing training to understand guest expectations. * Solicit staff feedback, adopt an “open-door” policy, and review staff satisfaction results to identify and address staff issues or concerns. * Strive to improve service performance. * Ensure recognition is received across all areas of responsibility. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written correspondence, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Assist servers and hosts/hostesses with floor cleaning during meal periods and high-demand times. * Recognize quality products and presentations. * Supervise daily shift operations in the absence of the Assistant Restaurant Manager. * Oversee departmental financial aspects, including procurement and invoice payments. *Marriott International is committed to being an equal opportunity employer and welcomes all applicants, offering equal employment opportunities. We are dedicated to cultivating a workplace that values and celebrates the unique backgrounds of our employees. The interplay of our employees’ cultures, talents, and experiences is our greatest strength. We pledge not to discriminate based on any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* The Westin Hotel is dedicated to helping guests regain their travel rhythm when needed, enhancing their sense of well-being, and supporting them in always presenting their best selves. As a leading hotel brand focused on guests’ physical and mental balance, we require passionate and dedicated hotel teams to integrate our distinctive brand philosophy into the guest experience—and we also hope our employees embrace and practice healthy lifestyles both inside and outside the hotel. We seek individuals who are energetic, optimistic, and adventurous. If you share and advocate for a healthy lifestyle, we sincerely invite you to join The Westin and grow together. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding international team, and **express** your authentic self.
