Job Summary: This position supervises daily restaurant operations, assists in menu development, maintains hygiene standards, and supports servers and hosts by cleaning floors during peak dining hours to enhance guest and employee satisfaction and maximize financial performance. Key Highlights: 1. Supervising and managing staff and all daily operations to ensure service and hygiene standards. 2. Guiding, influencing, and motivating the team using interpersonal and communication skills. 3. Delivering exceptional service that exceeds guest expectations and handling guest issues and complaints. **Additional Information** **Job Number**26005885 **Job Category**Food and Beverage & Culinary **Location**The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Areas of responsibility include restaurant/bar and room service (where applicable). Supervises daily restaurant operations, assists in menu development, maintains hygiene standards, and supports servers and hosts by cleaning floors during peak dining hours. Strives continuously to improve guest and employee satisfaction and maximize financial performance within areas of responsibility. Identifies required training to achieve goals and then implements plans. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related professional field. Or * Two-year degree from an accredited university in food service management, hospitality and restaurant management, hotel administration, business administration, or related field; 2 years of experience in food and beverage, kitchen, or related professional field. **Core Work Activities** **Managing Daily Operations** * Supervises and manages staff. Manages all daily operations. Maintains thorough knowledge of staff positions to fulfill responsibilities during staff absences. * Maintains service and hygiene standards in restaurant, bar/lounge, and room service areas. * Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met. **Leading the Food and Beverage Team** * Uses interpersonal and communication skills to guide, influence, and motivate others; advocates sound financial/business decisions; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Sets a positive example by demonstrating appropriate behavior. * Identifies developmental needs of others and coaches, mentors, or otherwise helps individuals to improve their knowledge or skills. * Establishes specific goals and plans to prioritize, organize, and complete work. * Ensures and sustains employee productivity levels. * Provides leadership, vision, and direction to align departmental goals and priorities efficiently and effectively. * Ensures compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensures compliance with all applicable laws and regulations. * Ensures adherence to food handling and hygiene standards. * Ensures staff awareness of local, state, and federal alcohol laws. * Establishes and maintains open, collaborative relationships with staff and ensures staff do the same within the team. * Develops guidelines so staff understand expectations and factors involved. * Oversees alcoholic beverage service in accordance with local laws. **Ensuring Exceptional Guest Service** * Delivers service that exceeds expectations to achieve guest satisfaction and retention. * Improves service quality through communication and assisting individuals to understand guest needs, providing guidance, feedback, and personal coaching as needed. * Manages daily operations to ensure quality and standards, meeting guest expectations every day. * Demonstrates leadership in guest relations, exemplifies exceptional guest service, and fosters a positive atmosphere for guest relationships. * Empowers staff to deliver exceptional guest service. * Serves as a role model for restaurant guest service, sets the standard for outstanding guest service, and fosters a positive atmosphere for guest relationships. * Handles guest issues and complaints. * Conducts informal meetings with guests during or after meals to gather feedback on food quality, service level, and overall satisfaction. * Ensures corrective actions are taken to continuously improve service effectiveness. * Includes guest satisfaction as part of departmental meetings, focusing on continuous improvement. * Manages service delivery at the outlet to ensure high-quality service throughout the guest journey—from arrival to departure (e.g., host greeting, speed of order processing and food delivery, fulfillment of special requests, payment handling, and invitation to return). **Managing and Conducting Human Resources Activities** * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identifies educational needs of others, develops formal education or training programs or courses, and teaches or coaches others. * Ensures fair and equitable treatment of staff. Works to improve staff retention. * Ensures staff receive ongoing training to understand guest expectations. * Solicits staff feedback, maintains an “open-door” policy, and reviews staff satisfaction results to identify and resolve staff issues or concerns. * Works to improve service performance. * Ensures recognition is provided across all areas of responsibility. **Other Responsibilities** * Provides information to supervisors, colleagues, and subordinates via telephone, written communication, email, or in person. * Analyzes information and evaluates results to select the best solution and solve problems. * Assists servers and hosts with floor cleaning during meal periods and high-demand times. * Recognizes quality products and displays. * Supervises daily shift operations in the absence of the Assistant Restaurant Manager. * Supervises departmental financial aspects, including purchasing and invoice payments. *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and offering employment opportunities to everyone. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of all employees. Our greatest strength lies in the diverse blend of cultures, talents, and experiences of our entire workforce. We commit to zero discrimination on any legally protected basis, including disability, veteran status, or any other status protected by applicable law.* The Westin Hotels & Resorts brand is dedicated to helping guests regain their travel rhythm and enhance their sense of well-being, supporting them to always be at their best. As a leading hotel brand focused on balancing guests’ physical and mental wellness, we need passionate, dedicated hotel teams to integrate our distinctive brand philosophy into every guest experience—and we also encourage employees to embrace and practice healthy lifestyles both inside and outside the hotel. We seek energetic, optimistic, and curious individuals. If you share and advocate the philosophy of healthy living, we sincerely invite you to join The Westin and grow together. Launch your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self.