Direct Sales Agent (Banking)

Description

Summary: We are seeking a dynamic, target-driven Direct Sales Agent to join our retail banking team in Qatar, focusing on customer acquisition, product promotion, and adherence to QCB regulations. Highlights: 1. Drive customer acquisition and achieve sales targets for retail banking products 2. Build and maintain strong customer relationships through exceptional service 3. Ensure strict compliance with QCB regulations and AML/KYC norms **Role Summary** We are looking for a dynamic, target\-driven **Direct Sales Agent** to join our retail banking team in Qatar. As a DSA, you will be the primary driver of customer acquisition outside of branch premises, conducting fieldwork across Doha and its suburbs. Your main goal is to promote and sell a range of retail banking products (liabilities, assets, and third\-party products) to individuals and small businesses, in strict adherence to Qatar Central Bank (QCB) regulations. **Key Responsibilities** **1\. Customer Acquisition \& Field Sales** * Actively prospect and acquire new customers for **CASA (Savings/Current Accounts)** and term deposits. * Achieve monthly sales targets for unsecured and secured lending, including **Personal Loans**, **Credit Cards**, **Auto Loans**, and **Mortgage Loans**; products often tailored for both Qatari nationals and expatriates. * Generate leads through **door\-to\-door (D2D)** sales, cold calling, networking, referrals, and participating in local promotional events. * Cross\-sell third\-party products, such as life and general insurance, with a focus on Sharia\-compliant options for Islamic banking customers where applicable. **2\. Customer Needs Assessment \& Product Presentation** * Conduct thorough needs assessments to understand the customer’s financial goals, then tailor and present the most suitable banking solutions. * Educate customers on product features, benefits, terms, and fee structures, addressing any questions or concerns. **3\. Documentation \& Strict Compliance (AML/KYC)** * Guide customers through the application process and ensure the collection of all required documentation (QID, salary certificate, bank statements, etc.), keeping files clean to avoid rejections. * Adhere strictly to the **Qatar Central Bank (QCB)** regulations, and the **Anti\-Money Laundering and Combating the Financing of Terrorism (AML/CFT) Law No. 20 of 2019**. Ensure all KYC (Know Your Customer) norms are followed meticulously. * Maintain complete transparency and integrity in all sales transactions, and promptly report any suspicious activities to the compliance team. **4\. Relationship Management \& CRM** * Build and maintain strong, trust\-based relationships with new and existing clients to foster loyalty and encourage repeat business and referrals. * Provide exceptional customer service and support throughout the sales process and post\-onboarding journey. * Maintain accurate, daily records of all sales activities, customer interactions, and pipeline status in the bank’s CRM system. **5\. Market Feedback \& Professional Development** * Stay informed about industry trends, competitor offerings, and any regulatory changes that may affect the bank's products. * Provide regular feedback to management on customer preferences, market dynamics, and potential areas for improvement in sales strategies. * Participate in all training and professional development programs to enhance product knowledge and sales techniques. **Qualifications \& Requirements** **Essential:** * **Education:** Bachelor’s degree in Business, Marketing, Finance, or a related field is required. * **Experience:** Minimum 2 years of experience in direct sales, specifically in the **banking or financial services sector in Qatar**. * **Local Availability:** Currently residing in Qatar and able to start immediately, with a valid Qatar ID (QID) and a transferable sponsorship (NOC). * **Language:** Fluency in **both English and Arabic** is preffered. Pay: QAR8,000\.00 per month Application Question(s): * Do you agree with the salary bracket provided (8000 QAR)? Education: * Bachelor's (Required) Experience: * Banking: 2 years (Required) Work Location: In person