L2/L3 IT Support Engineer for Qatar

Description

Summary: The Enterprise Service Support Engineer (L2/L3) maintains, supports, and optimizes enterprise services platforms, resolving complex incidents and performing advanced troubleshooting. Highlights: 1. Maintain, support, and optimize enterprise services platforms. 2. Resolve complex and critical network incidents and escalations. 3. Perform proactive monitoring and system health checks. We are looking for the position of **Enterprise Services Support – L2/L3** for Qatar location. If you are available, please send your cv immediately. **Role Summary** The Enterprise Service Support Engineer (L2/L3\) is responsible for maintaining, supporting and optimizing all enterprise services platforms. The role focuses on day\-to\-day operations, resolving complex incidents, performing advanced troubleshooting and monitoring \& maintaining all enterprise services platforms and systems. **Key Responsibilities** * Perform day\-to\-day operations for network and security\-related tasks. * Resolve complex and critical network incidents and escalations. * Provide advanced troubleshooting across the different components of all enterprise services platforms and services including on\-premises and cloud\-based solutions. * Perform proactive monitoring, system health checks and performance optimization. * Maintain accurate system documentation, diagrams, and configurations. * Collaborate with cross\-functional teams to support business requirements. **Technical Skills \& Competencies** * Strong understanding of Identity, infrastructure services, and virtual app and desktops delivery concepts. * Hands\-on experience with Microsoft on\-premises and cloud\-based technologies including but not limited to: * Common infrastructure: Active Directory, File Servers, Certificate Authority and PKI models, Windows Servers (2019 and above) and Windows 11 Endpoint OS. * Microsoft Exchange On\-premises solution and Microsoft 365 Cloud Services (Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure Information Protection, and Copilot) * Hands\-on experience and knowledge of complementary solutions such as Anti\-Virus, Citrix (XenApp and VDI), virtualization and networking concepts. * Analytical and Problem\-Solving Skills * Scripting and Automation capabilities **Experience \& Qualifications** * 6–10\+ years of experience in enterprise Microsoft\-based support or operations. * Proven experience supporting complex infrastructure and security environments. * Strong problem\-solving, communication, and documentation skills. * Relevant certifications in Microsoft 365 \& Productivity or MCSA/MCSE, Citrix Certified Professional or Citrix Certified Expert equivalent preferred. If you are interested, please send the below details at the earliest. * Your CV in word format: * Total Yrs of Experience: * Relevant experience in enterprise Microsoft\-based support or operations \-: * Experience in Active Directory, File Servers, Certificate Authority and PKI models, Windows Servers (2019 and above) and Windows 11 Endpoint OS: * Experience in Microsoft Exchange On\-premises solution and Microsoft 365 Cloud Services (Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure Information Protection, and Copilot: * Any other Certifications: * Current Salary: * Salary Expectation in QAR: * Notice Period: * Current Location: * Nationality: * Visa Type: * You can be able to relocate to Qatar: Pay: QAR5,000\.00 \- QAR6,000\.00 per month Work Location: In person