Mgr-Banquets

Description

Job Summary: Lead and motivate the team to assist in delivering exceptional service, manage financial and administrative responsibilities, and ensure the success of banquet operations and outstanding guest service. Key Highlights: 1. Lead and motivate the banquet team to deliver exceptional service. 2. Manage banquet operations to ensure guest satisfaction. 3. Develop expertise in food and wine pairing to lead banquet trends. **Additional Information** **Job Number**26075636 **Job Category**Event Management **Location**The Pearl Island, Doha, Qatar, Qatar, 14875 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Lead and motivate the team while personally assisting in delivering exceptional service as required and per standards. Oversee and manage financial and administrative responsibilities, including asset protection. Communicate clearly and concisely with all stakeholders responsible for banquet success. Identify training opportunities and plan strategies to achieve goals. **Candidate Profile** **Education and Experience Requirements** * High school diploma or GED; minimum 2 years of experience in banquet management, food and beverage, or related field. **Core Job Activities** **Manage Banquet Operations** * Forecast departmental supply needs (e.g., china, glassware, silverware, buffet displays, props). * Apply all applicable legal knowledge related to banquets. * Understand how banquet operations impact overall event success and manage events to maximize guest satisfaction. * Follow and reinforce all standards, policies, and procedures. * Maintain required sanitation standards. * Manage department inventory and maintain equipment. * Use banquet beverage records to control liquor costs and manage perpetual banquet beverage inventory. * Schedule banquet service staff to comply with service standards while maximizing profitability. * Assist the team in building lasting relationships with groups to sustain business growth. **Engage and Lead the Banquet Team** * Set goals and delegate tasks to improve departmental performance. * Conduct monthly departmental meetings with the banquet team. * Apply and continuously expand knowledge of food and wine pairing and cutting-edge cuisine, with a focus on current banquet trends. * Serve as liaison with kitchen staff. * Lead shift changes and actively participate in banquet service. **Ensure and Deliver Exceptional Guest Service** * Set a positive example for guest relations. * Interact with guests and obtain feedback on product quality and service levels. * Respond to and resolve guest issues and complaints. * Empower employees to deliver exceptional guest service. * Ensure employees understand expectations and contributing factors. * Strive to improve service performance. * Emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement. * Review comment cards and guest satisfaction results with employees. **Conduct Human Resources Activities** * Communicate and implement departmental and hotel emergency procedures, ensuring staff receive safety procedure training. * Observe employee service behaviors and provide individual feedback. * Monitor progress and discuss it with employees each period. * Participate in developing and implementing corrective action plans. * Review quarterly planner survey results and participate in developing and implementing corrective measures to address service challenges; focus on continual enhancement of guest satisfaction. * Attend and participate in all relevant meetings. *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and providing employment opportunities to all. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of every employee. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our workforce. We pledge zero tolerance for discrimination on any legally protected basis, including disability, veteran status, or any other category protected under applicable law.* St. Regis Hotels & Resorts is an industry icon embodying timeless elegance and pioneering spirit, with over 50 luxury hotels and resorts located in vibrant urban centers worldwide, delivering refined and sophisticated hospitality experiences. Since John Jacob Astor IV opened the first St. Regis hotel in New York City in the early 20th century, St. Regis has symbolized gracious experiences and personalized service — exemplified by its warm, extraordinary butlers and signature St. Regis Butler Service — striving to present guests with an extraordinary fusion of classic refinement and modern sensibility. We invite you to launch your career at St. Regis Hotels. Joining St. Regis Hotels means joining Marriott International’s extraordinary portfolio of brands. Launch your journey **here**, realize your personal value, **pursue** your life goals, **join** an exceptional international team, and **showcase** your authentic self.