Mgr-Banquets

Description

Job Summary: Guide and motivate the team to assist in delivering high-quality service, supervise financial and administrative responsibilities, and communicate clearly with banquet leadership to identify training opportunities and plan strategic goals. Key Highlights: 1. Guide and motivate the team to deliver high-quality service 2. Manage banquet operations to ensure guest satisfaction 3. Participate in and lead the banquet team to enhance professional skills **Additional Information** **Job Number**26075636 **Job Category**Event Management **Location**The Pearl Island, Doha, Qatar, Qatar, 14875 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Guide and motivate the team while personally assisting in delivering high-quality service as required and per standards. Supervise and manage financial and administrative responsibilities, including asset protection. Communicate clearly and concisely with every leader critical to banquet success. Identify training opportunities and plan strategies to achieve goals. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); minimum 2 years of experience in banquet management, food and beverage, or related field. **Core Work Activities** **Manage Banquet Operations** * Forecast departmental supply needs (e.g., china, glassware, silverware, buffet displays, props). * Apply knowledge of laws relevant to banquets as they pertain to banquet operations. * Understand how banquet operations impact overall banquet success and manage events to maximize guest satisfaction. * Follow and reinforce all standards, policies, and procedures. * Maintain prescribed sanitation levels. * Manage department inventory and maintain equipment. * Use banquet beverage records to control liquor costs and manage perpetual banquet beverage inventory. * Schedule banquet service staff to comply with service standards while maximizing profitability. * Assist the team in building lasting relationships with groups and clients to sustain business growth. **Participate in and Lead the Banquet Team** * Set goals and delegate tasks to improve departmental performance. * Conduct monthly departmental meetings with the banquet team. * Apply and continuously expand knowledge of food-and-wine pairing and cutting-edge cuisine, with emphasis on current banquet trends. * Serve as liaison with kitchen staff. * Lead shift changes and actively participate in event service. **Ensure and Deliver Exceptional Guest Service** * Set a positive example for guest relations. * Interact with guests and obtain feedback on product quality and service standards. * Respond to and resolve guest issues and complaints. * Empower staff to deliver exceptional guest service. * Ensure staff understand expectations and key factors. * Strive to improve service performance. * Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. * Review comment cards and guest satisfaction results with staff. **Conduct Human Resources Activities** * Communicate and implement departmental and hotel emergency procedures, and ensure staff receive training on safety procedures. * Observe staff service behaviors and provide individual feedback. * Monitor progress and discuss it with staff during each review period. * Participate in developing and implementing corrective action plans. * Review quarterly meeting planner survey results and participate in developing and implementing corrective actions to address service challenges; focus on continuously improving guest satisfaction. * Attend and participate in all relevant meetings. *Marriott International is committed to being an equal opportunity employer, welcoming all job applicants and providing equal employment opportunities. We strive relentlessly to create a work environment that values and celebrates the unique backgrounds of our employees. The interplay of our employees’ cultures, talents, and experiences is our greatest strength. We pledge not to discriminate against anyone based on any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* St. Regis Hotels & Resorts is an industry benchmark that seamlessly blends timeless allure with pioneering spirit, with over 50 luxury hotels and resorts located in vibrant urban centers worldwide, delivering exquisitely refined hospitality experiences. Since John Jacob Astor IV opened the first St. Regis hotel in New York City in the early 20th century, St. Regis has symbolized elegant experiences and personalized service—its warm, extraordinary butlers and signature St. Regis Butler Service strive to deliver an unparalleled experience that harmoniously blends classic sophistication with modern sensibilities. We invite you to launch your career at St. Regis Hotels. Joining St. Regis means becoming part of Marriott International’s extraordinary portfolio of brands. **Set Sail From Here**, realize your personal value, **Pursue** your life goals, **Integrate** into an outstanding global team, and **Express** your authentic self.