Summary: Supervise and manage daily IT support services, ensuring smooth operation of systems, data security, and providing technical support across multiple locations. Highlights: 1. Supervise and manage daily IT support services across multiple locations 2. Ensure smooth operation of IT systems, hardware, software, and networks 3. Support system implementations and provide technical assistance to end users **Key Responsibilities:** * Supervise and manage day\-to\-day IT support services across head office, warehouses, and pharmacy branches * Ensure smooth operation of hardware, software, networks, POS systems, and business applications * Monitor IT incidents, troubleshoot issues, and ensure timely resolution * Coordinate with external vendors and service providers for IT systems, maintenance, and upgrades * Ensure data security, backups, and compliance with company IT policies * Maintain IT inventory, licenses, and documentation * Support system implementations, upgrades, and rollouts across locations * Provide technical support and training to end users when required * Prepare reports on IT performance, incidents, and improvement plans **Requirements:** * Bachelor’s degree in Information Technology, Computer Science, or related field * Minimum 3–5 years of experience in IT support or services, with supervisory experience preferred * Strong knowledge of networks, servers, hardware, software, and POS systems * Experience supporting multi\-branch or retail environments (pharmacy/retail experience is an advantage) * Strong troubleshooting, problem\-solving, and communication skills * Ability to manage multiple priorities and work under pressure * Knowledge of IT security best practices Job Type: Permanent