IT Support Lead

Description

Summary: The IT Support Lead will manage IT support teams, coordinate technical assistance, and ensure high-quality service delivery across the organization, driving operational excellence. Highlights: 1. Lead IT support operations for a growing technology company 2. Play a key role in enhancing IT service delivery 3. Supportive, collaborative, and innovation-driven work culture Job Opportunity: IT Support Lead **Location:** Doha, Qatar **Company:** Kawsus Tech Doha About Us Kawsus Tech Doha is a technology services provider specializing in IT infrastructure, enterprise support, and digital transformation solutions. We are committed to delivering reliable, secure, and innovative IT services that empower businesses to operate efficiently. As we expand, we are seeking a proactive **IT Support Lead** to oversee our support operations and ensure seamless technology experiences for our clients and teams. Role Overview The **IT Support Lead** will be responsible for managing IT support teams, coordinating technical assistance, and ensuring high\-quality service delivery across the organization. This role requires leadership, technical expertise, and strong communication skills to drive operational excellence. Key Responsibilities * Lead and supervise the IT support team to deliver timely and effective solutions. * Oversee daily IT support operations, including hardware, software, and network troubleshooting. * Manage escalated technical issues and ensure quick resolution. * Develop and implement IT support policies, procedures, and performance metrics. * Collaborate with IT infrastructure and systems teams to align support with organizational needs. * Train and mentor staff on IT tools, troubleshooting, and customer service best practices. * Monitor IT systems performance and recommend improvements. * Prepare reports on IT support activities and team performance. Qualifications * Bachelor’s degree in Information Technology, Computer Science, or related field. * 4–7 years of experience in IT support, with at least 2 years in a leadership role. * Strong knowledge of IT infrastructure, networking, and system administration. * Experience with helpdesk software, ticketing systems, and ITIL practices. * Excellent leadership, communication, and problem\-solving skills. * Ability to manage multiple priorities in a fast\-paced environment. * Fluency in English; Arabic is a plus. Why Join Us? * Lead IT support operations for a growing technology company in Doha. * Play a key role in enhancing Kawsus Tech Doha’s IT service delivery. * Competitive salary and benefits package. * Opportunities for professional development and career advancement. * Supportive, collaborative, and innovation\-driven work culture. الراتب المدفوع: QAR٠٫٠٠ لكل شهر موقع العمل: بشكل شخصي