IT Support Specialist

Description

Summary: Seeking a proactive IT Support Specialist passionate about delivering exceptional technical support, maintaining secure IT systems, and helping employees with innovative technology solutions. Highlights: 1. Opportunity for professional growth and technical certification 2. Supportive, collaborative, and inclusive work environment 3. Exposure to modern enterprise technologies and IT infrastructure **Oscar Escalante** is seeking a skilled and customer\-oriented **IT Support Specialist** to join our team in **Doha, Qatar**. We are looking for a proactive IT professional who is passionate about delivering exceptional technical support, maintaining secure and reliable IT systems, and helping employees stay productive through innovative technology solutions. If you enjoy troubleshooting technical challenges and thrive in a collaborative, fast\-paced environment, we encourage you to apply. Key Responsibilities * Provide first\- and second\-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment. * Install, configure, maintain, and troubleshoot Windows operating systems, hardware, and business applications. * Support Microsoft 365, Outlook, Teams, and other enterprise productivity platforms. * Manage user accounts, permissions, and access through Active Directory. * Diagnose and resolve hardware, software, network, Wi\-Fi, VPN, and connectivity issues efficiently. * Respond to IT support requests promptly while meeting established service\-level agreements (SLAs). * Perform routine system maintenance, software installations, updates, and security patch management. * Monitor IT infrastructure to ensure system availability, performance, and security. * Maintain accurate documentation of IT assets, support tickets, and technical procedures. * Coordinate with vendors and internal departments to resolve escalated technical issues. * Assist with IT infrastructure upgrades, system deployments, and technology improvement projects. * Promote cybersecurity awareness and ensure compliance with organizational IT policies and best practices. Qualifications * Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field. * Minimum of 2 years of experience in IT support, technical support, or help desk operations. * Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, and desktop support. * Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, and wireless networking. * Experience troubleshooting hardware, software, printers, and endpoint devices. * Familiarity with endpoint security, antivirus software, backup solutions, and cybersecurity best practices. * Excellent analytical, troubleshooting, and problem\-solving skills. * Strong communication, interpersonal, and customer service abilities. * Ability to prioritize multiple tasks and work efficiently in a dynamic environment. * Professional certifications such as CompTIA A\+, Network\+, Microsoft Certified, or ITIL are considered an advantage. Why Join Oscar Escalante? * Competitive salary and attractive benefits package. * Opportunities for professional growth and technical certification. * Supportive, collaborative, and inclusive work environment. * Exposure to modern enterprise technologies and IT infrastructure. * Career development within a forward\-thinking organization that values innovation and continuous improvement. Job Details * **Position:** IT Support Specialist * **Company:** Oscar Escalante * **Location:** Doha, Qatar * **Employment Type:** Full\-time If you are a motivated IT professional with a passion for technology and delivering exceptional support, we invite you to apply and become a valued member of the **Oscar Escalante** team in Doha. Pay: QAR680,000\.00 per year Work Location: In person