IT Support Specialist

Description

Summary: Vuka Phanda is seeking a dedicated and solutions-oriented IT Support Specialist to solve technical challenges, support end users, and ensure smooth IT infrastructure operations. Highlights: 1. Opportunity to thrive on solving technical challenges and supporting end users. 2. Join a growing organization that values teamwork and continuous learning. 3. Be exposed to modern enterprise technologies and innovative IT projects. **Vuka Phanda** is looking for a dedicated and solutions\-oriented **IT Support Specialist** to join our team in **Doha, Qatar**. We are seeking a motivated professional who thrives on solving technical challenges, supporting end users, and ensuring the smooth operation of our IT infrastructure. If you are passionate about technology, enjoy helping people, and are committed to delivering exceptional technical support, we invite you to become part of our growing organization. Key Responsibilities * Provide first\- and second\-level technical support for desktops, laptops, printers, mobile devices, and peripheral equipment. * Install, configure, maintain, and troubleshoot Windows operating systems, software applications, and computer hardware. * Support Microsoft 365, Outlook, Teams, and other business productivity applications. * Manage user accounts, permissions, and access through Active Directory. * Diagnose and resolve hardware, software, network, Wi\-Fi, VPN, and connectivity issues efficiently. * Respond to IT support requests through the help desk while meeting established service\-level agreements (SLAs). * Perform routine maintenance, software installations, system upgrades, and security patch management. * Monitor IT systems to ensure optimal performance, reliability, and security. * Maintain accurate documentation of IT assets, technical procedures, and support activities. * Coordinate with internal departments and external vendors to resolve escalated technical issues. * Assist with IT infrastructure projects, device deployments, and technology improvement initiatives. * Promote cybersecurity best practices and ensure compliance with company IT policies. Qualifications * Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field. * Minimum of 2 years of experience in IT support, technical support, or help desk operations. * Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, and desktop support. * Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, and wireless networking. * Experience troubleshooting hardware, software, printers, and peripheral devices. * Familiarity with endpoint security, antivirus software, backup solutions, and cybersecurity best practices. * Excellent analytical, troubleshooting, and problem\-solving skills. * Strong communication, interpersonal, and customer service abilities. * Ability to prioritize multiple tasks and work effectively in a fast\-paced environment. * Professional certifications such as CompTIA A\+, Network\+, Microsoft Certified, or ITIL are considered an advantage. Why Join Vuka Phanda? * Competitive salary and comprehensive benefits package. * Opportunities for professional development and career advancement. * Supportive, collaborative, and inclusive work environment. * Exposure to modern enterprise technologies and innovative IT projects. * A culture that values teamwork, continuous learning, and operational excellence. ***If you are an enthusiastic IT professional who is passionate about technology and committed to delivering outstanding technical support, we encourage you to apply and become a valued member of the Vuka Phanda team in Doha.*** Pay: QAR680,000\.00 per year Work Location: In person