Technical Support Coordinator

Description

Summary: We are seeking a proactive Technical Support Coordinator to oversee support operations, manage service requests, and ensure timely resolution of technical issues. Highlights: 1. Opportunity to grow within a dynamic technology solutions company 2. Exposure to diverse projects and advanced IT systems 3. A collaborative, supportive, and growth-oriented environment STT\-TN LLC is a trusted technology solutions provider based in Al Wakrah, Qatar. We specialize in delivering reliable IT and technical support services, ensuring seamless operations for businesses across diverse industries. Our mission is to combine innovation with efficiency, helping clients achieve their goals through dependable technical solutions. Position Overview We are seeking a proactive and organized **Technical Support Coordinator** to oversee support operations, manage service requests, and ensure timely resolution of technical issues. This role requires strong communication skills, technical knowledge, and the ability to coordinate between clients, vendors, and internal teams. Key Responsibilities * Coordinate technical support activities and manage service requests. * Provide first\-level troubleshooting and escalate complex issues to specialists. * Monitor system performance and ensure timely resolution of technical problems. * Collaborate with IT teams, vendors, and clients to deliver effective solutions. * Maintain accurate records of support activities, incidents, and resolutions. * Prepare reports for management on support performance and system reliability. * Train staff and clients on technical tools and best practices. * Ensure compliance with Qatar’s IT standards and company policies. Qualifications * Bachelor’s degree in Information Technology, Computer Science, or related field. * 3–6 years of experience in technical support or coordination roles. * Strong knowledge of IT systems, hardware, software, and networking. * Excellent organizational, communication, and problem\-solving skills. * Familiarity with IT ticketing systems and support processes. * Ability to multitask and manage priorities in fast\-paced environments. * Relevant certifications (CompTIA, Microsoft, ITIL) are an advantage. What We Offer * Competitive salary and performance\-based incentives. * Opportunity to grow within a dynamic technology solutions company. * Exposure to diverse projects and advanced IT systems. * A collaborative, supportive, and growth\-oriented environment. How to Apply Interested applicants may send their **CV and cover letter via Indeed or directly to STT\-TN LLC’s recruitment team in Al Wakrah, Qatar**, highlighting their technical support expertise, achievements, and vision for enhancing IT service delivery. Job Type: Full\-time Pay: Up to QAR650,000\.00 per year Work Location: In person