**Position**: Technical Support Executive **Location**: Doha, Qatar **Job Type**: Full\-time **Eligibility**: Freshers with a software development background and relevant degree **Role Overview** We are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point\-of\-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands\-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment. **Key Responsibilities** * POS System Setup and Deployment Support * Assist in the configuration and installation of POS systems for clients. * Provide onsite technical support during the initial deployment to ensure successful integration. * Troubleshoot and resolve any issues encountered during the setup phase. * Software Deployment and User Assistance * Support the deployment and configuration of other software systems for end\-users. * Offer onsite and remote assistance to ensure smooth functionality of deployed solutions. * Work closely with internal teams to resolve hardware and software compatibility challenges. * Problem Resolution and System Maintenance * Address user queries and provide effective solutions for technical issues through online and onsite channels. * Diagnose and escalate complex software bugs or system problems to the development team. * Maintain system stability by ensuring prompt and effective issue resolution. * User Communication and Training * Clearly explain software features, updates, and functionalities to users. * Conduct user training sessions to enhance familiarity with system operations. * Gather feedback to identify areas for usability improvements and address user concerns. * Support Ticket and Workflow Management * Log, prioritize, and track support tickets using a ticketing system. * Document resolutions for common issues to contribute to a shared knowledge base. * Maintain regular communication with users about ticket progress and outcomes. * Skill Development and Process Improvement * Gain hands\-on experience in deploying and troubleshooting software systems. * Develop strong communication, coordination, and problem\-solving abilities. * Contribute to process enhancements by identifying and addressing operational gaps. **Qualifications/Skill Required** * Bachelor’s degree in Computer Science, Information Technology, or a related field. * Familiarity with software development concepts and troubleshooting. * Strong verbal and written communication skills in English; knowledge of Arabic is a plus. * Eagerness to learn and adapt in a dynamic work environment. * Preferred Skills * Basic knowledge of POS systems and software deployment. * Experience with ticketing systems or customer support tools is advantageous. * Excellent collaboration and coordination skills. **What We Offer** * Hands\-on experience in supporting both onsite and online technical workflows. * Opportunity to work with POS systems and other software solutions. * A collaborative environment with mentorship from experienced professionals. * A chance to develop foundational expertise in technical support and user engagement. Join our team in Doha and kickstart your career by gaining valuable experience in end\-to\-end technical support for software systems. Apply today! Job Type: Full\-time Pay: QAR1,500\.00 \- QAR2,000\.00 per month