Call Centre Agent

Description

Summary: We are seeking a professional and customer-focused Tagalog-speaking Call Center Agent to handle calls, assist with inquiries, and ensure high customer satisfaction. Highlights: 1. Handle inbound and outbound customer calls professionally and efficiently 2. Respond to customer inquiries and provide accurate information 3. Resolve customer complaints and concerns in a timely manner Call Center Agent (Tagalog Speaker) **Job Title:** Call Center Agent – Tagalog Speaker **Job Type:** Full\-Time Job Summary We are seeking a professional and customer\-focused **Tagalog\-speaking Call Center Agent** to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, provide accurate information, and ensure a high level of customer satisfaction. Strong communication skills in both **Tagalog and English** are essential. Key Responsibilities * Handle inbound and outbound customer calls professionally and efficiently * Respond to customer inquiries and provide accurate information regarding products and services * Resolve customer complaints and concerns in a timely manner * Maintain accurate records of customer interactions and transactions * Follow company procedures and service standards * Escalate complex issues to the appropriate department when necessary * Meet performance targets, including response time, call quality, and customer satisfaction * Maintain confidentiality of customer information Requirements * Fluent in **Tagalog and English** (spoken and written) * Previous experience in a call center or customer service role is preferred * Excellent communication and interpersonal skills * Strong problem\-solving and customer\-handling abilities * Basic computer knowledge and familiarity with call center systems * Ability to work under pressure and manage multiple tasks * Flexible to work shifts, weekends, or holidays if required Preferred Qualifications * Experience in customer support, telesales, or contact center operations * Positive attitude and strong teamwork skills Benefits * Accommodation, Transportation * Competitive salary * Training and career growth opportunities * Supportive work environment Job Type: Full\-time Pay: QAR2,000\.00 \- QAR2,500\.00 per month Application Question(s): * Are you fluent in speaking T agalog and able to communicate professionally with customers? Work Location: In person