Customer Relations Representative

Description

We are seeking a detail\-oriented and customer\-focused **Customer Relations Representative (Back Office)** to support our Call Center operations within the Theme Park industry. The role focuses on handling customer inquiries, complaints, and requests through non\-voice channels while ensuring excellent service standards and timely resolutions. **Key Responsibilities:** * Handle customer inquiries, complaints, and feedback received via email, CRM systems, and internal platforms * Investigate and resolve guest issues related to tickets, passes, refunds, promotions, and park experiences * Coordinate with internal departments (Operations, Sales, Guest Services, IT) to resolve cases efficiently * Maintain accurate records of customer interactions and case resolutions in the CRM system * Prepare reports and summaries related to customer feedback and recurring issues * Ensure compliance with company policies, service standards, and SLAs * Support continuous improvement initiatives to enhance guest satisfaction **Requirements \& Qualifications:** * Diploma or Bachelor’s degree in Business Administration, Hospitality, or a related field * 2–3 years of experience in customer service, call center back office, or hospitality/entertainment industry * Strong written communication skills in English (Arabic is a plus) * Proficiency in CRM systems and MS Office * Excellent problem\-solving and analytical skills * Ability to handle sensitive customer issues professionally * Attention to detail and ability to work under deadlines Job Type: Full\-time Pay: QAR4,050\.00 per month Application Question(s): * Expected date of Join Experience: * Call Center / Cusotmer care / Customer relations: 2 years (Required) Language: * Fluency in English (Required)