Summary: Provide front-line support by managing service requests, complaints, and operational issues to ensure timely resolution and customer satisfaction. Highlights: 1. Opportunity to ensure timely resolution and customer satisfaction 2. Focus on coordinating service requests and operational issues 3. Engage with diverse stakeholders including clients, technicians, and management **Job Purpose** To provide front\-line support by receiving, recording, and coordinating service requests, complaints, and operational issues to ensure timely resolution and customer satisfaction. **Key Responsibilities** * Receive and log service requests, complaints, and maintenance issues through phone, email, or system. * Assign tasks to relevant departments (maintenance, operations, etc.). * Track work orders and follow up to ensure timely completion. * Maintain help desk system, service logs, and reports. * Coordinate with technicians, supervisors, and site teams. * Provide updates and feedback to clients or internal stakeholders. * Escalate urgent or unresolved issues to management. * Prepare daily, weekly, and monthly service reports. * Ensure compliance with company procedures and service level agreements (SLAs). * Maintain professional communication with customers and staff. **Qualifications** * Diploma or Bachelor’s Degree in Business Administration, or related field. * Customer service or help desk certification is an advantage. **Experience** * 2–4 years of experience in Help Desk / Customer Service / Call Center / Facilities Coordination. * Experience in facilities management, hospitality, or service industry is preferred. * GCC / Qatar experience is an advantage. Job Type: Permanent