Hiring\- Call Center Manager Location \- Qatar * The Call Center Manager will be responsible for overseeing daily operations of the call center, managing and motivating the team, ensuring performance targets and KPIs are achieved, and maintaining a high level of customer satisfaction. This role requires strong leadership, analytical, and communication skills to enhance service quality and operational efficiency. * Key Responsibilities: * \* Lead, supervise, and motivate a team of call center agents and team leaders. * \* Monitor and analyze performance metrics (KPIs) such as call handling time, service level, and customer satisfaction. * \* Develop and implement training programs to improve product knowledge, customer handling, and communication skills. * \* Prepare performance reports and share insights with management for continuous improvement. * \* Handle escalated customer issues and ensure prompt resolution. * Plan and manage workforce scheduling to ensure optimal coverage. * \* Identify areas for process improvement and recommend operational strategies. * \* Coordinate with other departments to streamline operations and improve customer experience. * \* Maintain a positive, performance\-driven work culture. Qualifications and Skills: * Bachelor’s degree in Business Administration, Management, or a related field. * Minimum 3–5 years of experience in a call center leadership or managerial role or 5\- 10 years of supervisory role. * Proven experience in team management, performance monitoring, and training. * Strong knowledge of call center KPIs and operational metrics. * Excellent communication, leadership, and problem\-solving skills. * Proficiency in CRM and call center software systems. * Bilingual (Arabic and English) preferred. Job Type: Full\-time Pay: QAR8,000\.00 \- QAR12,000\.00 per month