Wellness Coordinator

Description

Summary: This role involves providing exceptional guest service, managing administrative tasks, and ensuring smooth operations within a luxury wellness club environment. Highlights: 1. Create a professional atmosphere and guide clients on wellness experiences 2. Handle administrative tasks and support promotion of wellness packages 3. Answer calls, book services, and offer facility orientations to guests Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose \- and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. **About Rosewood Doha:** Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra\-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155\-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members\-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism \- reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels \& Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience\-driven destinations. **Our Associate Experience:** We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: * A competitive salary and benefits package * High\-quality associate accommodation in prime locations in the heart of Lusail and the Pearl * A birthday day off (because your milestones matter!) * Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive \- professionally and personally \- while building a meaningful career with us. **Your Role:** **General Duties:** * Meet and greet guests and members to Asaya, creating a professional atmosphere. * Be proactive in up selling further services and the facilities. * Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services. * Be knowledgeable on the products to support the therapists and retailing to clients. * Process payments and complete appropriate paperwork. * Process voucher purchasing, bookings and redemption. * Arrange product displays and ensure the presentation of department particularly in the reception area will be neat, clean and tidy. * Help maintain all the facilities within Asaya. **Coordinator Duties:** * Handle administrative tasks such as scheduling wellness services, maintaining calendars, booking rooms, and preparing materials. * Serve as the first point of contact for internal wellness inquiries and coordinate communications. * Support data collection for wellness metrics and ensure confidentiality and compliance with privacy regulations. * Maintain and organize client records, treatment logs, intake forms, and follow\-up notes. * Monitor spa inventory, wellness supplies, and ensure timely reordering in collaboration with the Wellness Manager. * Support the promotion and communication of wellness packages, workshops, and seasonal offers. * Prepare daily reports, attendance logs, and client feedback summaries. * Process payments, generate invoices, and ensure accurate billing and recordkeeping. * Assist with vendor coordination and wellness practitioner scheduling. * Uphold cleanliness, order, and confidentiality in line with spa protocols and health regulations. **Concierge Duties:** * Answer calls within three rings with the appropriate greeting. * Ascertain the type and time of Asaya service desired and booking the most suitable time according to therapists and practitioners appointment schedule with the inclusion of offering additional treatments. * Ensure all prudent information is taken with each booking to be able to reconfirm contact with the guests if needed. * Offer an orientation of the facilities to all first\-time guests and members as per standard procedure advising them of services, facility rules and any other prudent information. * Group enquiries, press and VIP booking details should be taken and passed on to the Director of Wellness/ Assistant with full contact name, telephone/email and details of date and nature of booking enquiry. * Be alert and utilize permanent staff during their Rota hours to maximize time and profitability. **Payments:** * Ensure correct payment is taken and processed after appointment completion with relevant paperwork completed to ensure daily banking balances. * Ensure gift vouchers are sold with corresponding paper work and payments completed so that when redemption of the voucher happens all paperwork would match. * End of day, cash up to ensure all services provided are accounted for and charged; credit card, cash and room charges taken; balances with no discrepancies and are safely deposited in accordance with the hotel cash handling policy. **Other duties:** * Ensure the department has a sufficient stock of towels and amenities. Collect deliveries from purchasing or other departments as necessary. * Ensure dirty linen is taken to laundry and new clean items are collected regularly. * Follow correct manual handling such as using a trolley when moving goods. * In the event the fire alarm is activated, ensure the whole department is notified in a calm efficient manner to evacuate to the designated point in accordance with the hotel policy. **Communication:** * Maintain effective communication both within the team and with the Director of Wellness to ensure smooth running of the department and keeping well informed of any issues/ queries that may arise. * Report any complaints to the Director of Wellness or assistant when appropriate. * Liaise with other departments when needed to ensure good communication across the hotel. **Training:** * Assist in training and development of colleagues as required. * Attend all training courses as and when required.