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Summary: This role involves developing and implementing QA/QC protocols for cleaning and hospitality services, delivering BICS-based training, and supporting tender and mobilization efforts. Highlights: 1. Develop and maintain QA/QC protocols for cleaning and hospitality services. 2. Deliver BICS-based training to standardize and uplift service delivery. 3. Participate in tender opportunities and support mobilization planning. **Key Responsibilities:** **1\. Quality Assurance \& Control:** * Develop, implement, and maintain QA/QC protocols for cleaning and hospitality services. * Conduct regular quality inspections across all client sites to ensure compliance with service standards and contractual obligations. * Create and update SOPs, work instructions, and checklists for cleaning and tea services. * Lead root cause analysis for service deficiencies and recommend corrective/preventive actions. * Maintain comprehensive QA/QC documentation and service audit reports. **2\. Training \& Development:** * Deliver **British Institute of Cleaning Science (BICS)**\-based training to cleaning staff to standardize and uplift service delivery. * Develop and conduct training modules for **Tea Boys and Tea Girls**, focusing on: * Professional coffee/tea preparation techniques. * Hospitality etiquette and customer service. * Hygiene, safety, and personal grooming. * Evaluate training effectiveness and staff competency through follow\-up assessments and on\-site evaluations. **3\. Tender \& Mobilization Support:** * Participate in site surveys and technical assessments for new tender opportunities. * Provide expert inputs on: * Required manpower and skillsets. * Equipment and consumables specification. * Cleaning methodologies and schedules. * Assist in drafting operational plans, technical method statements, and QA/QC\-related documentation for tender submissions. * Support mobilization planning and service kick\-off post\-award. **4\. Continuous Improvement \& Compliance:** * Monitor KPI/SLA performance related to soft services and initiate improvement actions. * Liaise with clients and internal stakeholders for feedback and service optimization. * Ensure compliance with applicable health and safety regulations and hygiene standards. * Benchmark services against industry standards and propose innovations for service enhancement. **Key Qualifications and Skills:** **Education \& Certifications:** * Diploma or Bachelor's Degree in Hospitality, Facility Management, or related field. * **Certified BICS Assessor/Trainer** or relevant professional cleaning certification is preferred. * Additional certification in Hospitality Service or Food Safety is an advantage. **Experience:** * Minimum 4–6 years of relevant experience in QA/QC within a facility management or soft services environment. * Experience in training and developing cleaning and hospitality staff. * Prior involvement in technical tender documentation and mobilization planning is a plus. **Skills:** * In\-depth knowledge of cleaning standards, chemicals, and equipment. * Strong training and presentation skills. * Eye for detail and commitment to high standards. * Good communication and interpersonal skills. * Ability to write clear reports and technical documents. * Strong organizational and time management abilities. * Proficiency in MS Office (Word, Excel, PowerPoint). Work Location: In person
