Front Office Supervisor (Night)

Description

Summary: Supervise all front office operations during the night shift, ensuring smooth check-in/check-out, handling guest concerns, and performing night audit procedures. Highlights: 1. Opportunity to supervise front office operations during night shifts 2. Focus on guest relations and efficient financial reporting 3. Career development and staff accommodation benefits * Supervise all front office operations during the night shift * Ensure smooth and efficient check\-in and check\-out procedures for late arrivals and departures * Handle guest concerns, complaints, and emergency situations professionally * Perform and verify night audit procedures and daily financial reports * Ensure all guest accounts, billing, and payment transactions are accurate * Monitor room status, reservations, and room availability * Coordinate with Housekeeping and Security departments during the shift * Prepare daily reports, occupancy reports, and handover reports for management * Ensure hotel policies, procedures, and service standards are followed * Monitor staff performance and provide guidance to team members * Ensure lobby cleanliness, safety, and guest comfort during nighttime operations * Handle wake\-up calls, late\-night requests, and special guest arrangements * Assist in training and mentoring front office associates * Respond quickly to emergencies, incidents, or guest issues during the night * Ensure proper cash handling and end\-of\-day reconciliation * Conduct shift briefings and smooth handover to morning shift team **Experience Needed** --------------------- * Diploma or Bachelor’s degree in Hospitality Management or related field preferred * Minimum 2–3 years of Front Office experience in a hotel environment. * Experience handling night audit and hotel financial reports * Familiarity with hotel PMS systems and reservation procedures * Experience in guest relations and complaint handling * Luxury or international hotel experience is an advantage * Fluent in English; additional languages are a plus * Flexible to work overnight shifts, weekends, and holidays * Knowledge of hotel safety and emergency procedures * Ability to supervise operations with minimal management presence * Strong sense of responsibility, confidentiality, and reliability **Required Skills** ------------------- ### **Soft skills** Effective Communication, Analytical Thinking, Leadership **Values** ---------- Integrity, Honesty, Trust, Accountability **Benefits** ------------ Staff accommodation, Staff transportation, Career development