Summary: An IT Support Specialist maintains and troubleshoots computer systems, networks, and technology tools, acting as the first point of contact for technical issues. Highlights: 1. Diagnose and resolve hardware, software, and network issues 2. Manage user accounts, passwords, and access permissions 3. Strong problem-solving and communication skills An **IT Support Specialist** is responsible for helping individuals or organizations maintain and troubleshoot their computer systems, networks, and technology tools. They ensure that employees can work efficiently without technical disruptions. What the job involves An IT Support Specialist acts as the first point of contact when users experience technical issues. These can range from simple password resets to more complex hardware or network problems. Key responsibilities * Responding to user requests via email, phone, or ticketing systems * Diagnosing and resolving hardware, software, and network issues * Installing, configuring, and updating computers, printers, and software * Managing user accounts, passwords, and access permissions * Monitoring system performance and ensuring security protocols are followed * Documenting issues and solutions for future reference * Escalating complex problems to higher\-level IT staff if needed Skills required * Strong problem\-solving and analytical thinking * Basic knowledge of operating systems (Windows, macOS, Linux) * Familiarity with networking concepts (Wi\-Fi, LAN, IP addressing) * Good communication skills to explain technical issues clearly * Patience and customer service mindset Pay: QAR58,000\.00 \- QAR82,000\.00 per year Work Location: In person