**Job Description** ECCO Gulf Majorel Qatar is seeking a dedicated and experienced Emergency Response Team Leader to join team in Qatar. As a pivotal member of our compliance and safety division, you will lead our emergency response initiatives, ensuring the safety and well\-being of our personnel and facilities. This role requires a proactive leader with a strong background in emergency management and crisis response. * Lead and manage the emergency response team, ensuring readiness and effective response to emergencies. * Monitor daily activities and performance of the Operations Center. * Oversee performance and productivity within the operations center. * Track and evaluate staff performance. * Manage attendance records for shift employees. * Prepare analytical and performance reports. * Manage escalation processes within the operations center for complex or critical cases. * Coordinate with internal departments and external stakeholders as needed. * Monitor display screens and operational dashboards within the center. * Ensure continuous communication with departments, sections, and external entities. * Issue daily, weekly, and monthly reports related to performance and activities. * Ensure adherence to all systems, procedures, and standards related to operational quality. * Maintain information security and ensure that ministry data is not shared with any unauthorized parties. * Participate in internal and external meetings with relevant departments and agencies. * Handle emergency alerts and notifications received from the Unified Operations Center. * Follow emergency communication protocols through dedicated response systems and channels. * Coordinate with related departments and units within the ministry during event or crisis management. * Collaborate with external authorities when managing incidents and emergencies. * Handle incoming cases or complaints, ensuring they are properly documented and addressed. * Escalate high\-priority alerts or complaints to the appropriate entities as needed. * Coordinate among various parties to ensure timely response and resolution. * Perform any other related duties as assigned. **Required Profile** We are looking for an experienced professional with a proven track record in leadership roles, particularly in emergency response and safety management. The ideal candidate will possess the following qualifications and skills: * Diploma or Bachelor’s degree Business management, IT, or relevant field. * **3 years** of extensive experience in emergency response and crisis management. * Strong leadership and team management skills. * Ability to lead change and motivate employees to develop their skills. * Strong analytical and problem\-solving abilities. * Ability to work effectively within a team environment. * Excellent communication and interpersonal skills. * Strong skills in customer engagement and service. * **Proficiency** in **English** reading, writing, and conversation. * Strong planning and time management abilities. * Ability to motivate and manage staff performance. * Ability to address challenges and propose suitable solutions. * Fluency in **Arabic** is **mandatory** * **Preferably** born and raised in Qatar