* Handle inbound and outbound customer calls, emails, chats, and messages in a professional and courteous manner * Respond to customer inquiries regarding products, services, billing, and account information * Resolve customer complaints and issues efficiently while ensuring customer satisfaction * Accurately document customer interactions, feedback, and resolutions in the system * Follow company policies, procedures, and service standards at all times * Escalate complex or unresolved issues to the appropriate department or supervisor * Maintain up\-to\-date knowledge of company products, services, and processes * Meet or exceed performance targets such as call quality, response time, and customer satisfaction scores * Process customer requests such as service activation, modifications, cancellations, and refunds * Verify customer information to ensure data accuracy and confidentiality * Handle sensitive customer information in compliance with data protection guidelines * Collaborate with team members and other departments to resolve customer concerns * Identify recurring issues and provide feedback for process improvement * Maintain professionalism and a positive attitude during high call volumes or challenging interactions * Participate in training sessions, coaching, and quality evaluations Job Type: Full\-time Pay: QAR3,000\.00 per month Education: * Bachelor's (Preferred) Language: * Tagalog (Required)