IT Support Specialist

Description

Summary: The IT Support Specialist provides end-user support, troubleshoots hardware/software, manages user accounts, and maintains network infrastructure to ensure smooth IT operations. Highlights: 1. Ensures smooth operation of IT systems and provides end-user support 2. Diagnose and resolve hardware, software, and network issues promptly 3. Opportunity to manage user accounts and maintain security protocols **IT Support Specialist – ServiceTh LLC (Branch 5\), Al Wakrah** ServiceTh LLC (Branch 5\), located in Al Wakrah, is seeking a skilled and dependable **IT Support Specialist** to join our technical team. The role is responsible for ensuring smooth operation of IT systems, providing end\-user support, and maintaining network and hardware infrastructure across the branch. **Job Summary** The IT Support Specialist will serve as the first point of contact for all IT\-related issues within the branch. This includes troubleshooting hardware and software problems, supporting network connectivity, managing user accounts, and ensuring minimal downtime for business operations. **Key Responsibilities** * Provide technical support for desktops, laptops, printers, and other peripherals * Diagnose and resolve hardware, software, and network issues in a timely manner * Install, configure, and maintain operating systems and applications * Manage user accounts, permissions, and access controls * Monitor system performance and ensure security protocols are followed * Assist in IT asset management and inventory tracking * Support LAN/WAN connectivity and basic network troubleshooting * Coordinate with senior IT staff or vendors for escalated issues * Maintain documentation of technical procedures and incident reports **Qualifications** * Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field * Proven experience in IT support or helpdesk roles * Knowledge of Windows/Linux operating systems * Basic understanding of networking concepts (TCP/IP, DNS, DHCP) * Strong troubleshooting and problem\-solving skills * Good communication and customer service skills * Ability to work independently and in a team environment **Preferred Skills** * Experience with IT service management tools * Familiarity with cybersecurity best practices * Certifications such as CompTIA A\+, Network\+, or equivalent **Work Location** Al Wakrah – ServiceTh LLC (Branch 5\) **Employment Type** Full\-time الراتب المدفوع: QAR٠٫٠٠ لكل عام موقع العمل: بشكل شخصي