Operational Team Leader

Description

Summary: Lead and coordinate Soft Services operations, ensuring the highest quality of cleanliness and client satisfaction through effective team supervision and training. Highlights: 1. Supervise and coordinate custodial activities for high cleanliness standards 2. Train, mentor, and motivate custodial team members 3. Advanced technical knowledge in cleaning and floor restoration **Date:** Mar 4, 2026 **Location:** QA **Company:** Facilities Management and Maintenance **Main Purpose** ---------------- An Operational Team Leader will achieve the highest quality of cleanliness by directing and coordinating the Soft Services operation in accordance with the standards and policies of FMM. **Accountabilities** -------------------- * Supervise and coordinate the activities of custodial staff to ensure the highest standards of cleanliness and client satisfaction. * Train, mentor, and motivate custodial team members, guiding proper cleaning techniques and safety procedures. * Inspect public areas, and back\-of\-house areas regularly to ensure compliance with cleanliness standards and address any deficiencies promptly. * Assist in the development and implementation of cleaning schedules. * Ability to lead a team of 30\-50 cleaning operatives. * Advanced technical knowledge (strip \& seal of floors, floor restoration, advanced chemical knowledge, knowledge of different types of cleaning equipment and machines) **Operational** --------------- **Qualification** ----------------- * Diploma or Associate Degree or equivalent in Business Management / Hotel \& Restaurant Management / Housekeeping / Building Maintenance * Previous experience in Housekeeping or Cleaning in Facilities Management or related field, with at least 2 years in a team leading / supervisory role * BICSc / FIGR / ISSA (preferred)