Maintenance

Description

Summary: This role involves responding to customer repair requests, performing preventive maintenance on kitchen and mechanical equipment, and carrying out various repairs in a luxury hospitality setting. Highlights: 1. Opportunity to work in a luxury hospitality environment (Ritz-Carlton) 2. Focus on customer satisfaction and high-quality service standards 3. Be part of a global team with opportunities for personal and professional growth **Additional Information** **Job Number**26024866 **Job Category**Engineering & Facilities **Location**Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Respond to and process customer repair requests. Communicate with customers to resolve maintenance issues. Perform preventive maintenance on kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machinery. Transport equipment (e.g., tools, radios). Identify, locate, and operate all equipment shut-off valves and utility shutoff levers for buildings. Maintain required inventory for maintenance and order necessary parts and supplies. Communicate daily activities and issues to other teams using approved communication standards and protocols. Possess basic knowledge or the ability to acquire knowledge in the following areas: HVAC and refrigeration, electricity, mechanics, plumbing, pneumatic and electronic systems and controls, carpentry and finishing, kitchen equipment, vehicles, energy conservation, and building systems. Perform all surface preparation, painting, minor drywall and woodwork repairs, light bulb and air-conditioner filter replacements, and thorough cleaning of painted or repaired areas. Test, troubleshoot, and perform basic repairs on all types of equipment, plumbing (e.g., unclogging toilets and drains), electrical components—including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices—replace switches and electrical outlets, and other guestroom items. Program televisions and perform general engineering-related maintenance and inventory tasks. Use lockout/tagout procedures before performing maintenance work. Perform repairs to interior and exterior landscaping, as well as exterior landscape sprinklers. Possess basic computer skills, including entering air-handling unit schedules and adjusting temperature settings. Follow all company policies and procedures; report maintenance problems, hazardous working conditions, accidents, and injuries; complete safety training and certifications; and store flammable materials according to safety guidelines. Ensure wearing a clean and complete uniform; maintain a neat and professional appearance at all times while on duty; respect confidentiality regarding brand- and/or hotel-specific information; and protect all company property. Greet and welcome all guests according to company standards; anticipate and address guest service needs; assist guests with disabilities; and thank guests with genuine appreciation. Adhere to quality requirements and standards. Develop positive, constructive professional relationships with peers; collaborate and support one another to achieve common goals; listen to and appropriately respond to other employees’ concerns. Use clear and courteous language in all communications. Move, lift, carry, push, pull, and place objects weighing less than 50 lbs (22.7 kg) without assistance and heavier objects with assistance. Climb up and down stairs, service ramps, and ladders. Reach objects above head level and below knee level, including bending, twisting the body, pulling, and squatting. Enter and retrieve job-related information using computers. Perform other reasonable job duties as requested. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent secondary-level education and relevant work or technical experience recommended. Related Work Experience: Experience in general maintenance, interior and exterior surface preparation and painting. Hotel maintenance/engineering experience is an asset. Supervisory Experience: No supervisory experience required. REQUIRED QUALIFICATIONS License or Certification: Valid driver’s license *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We foster an environment where our colleagues’ unique attributes are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our colleagues. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* In more than 100 award-winning properties worldwide, The Ritz-Carlton staff creates such exceptional experiences that they remain etched in guests’ memories long after their stay. The brand attracts the finest hospitality talent from around the globe, who continue the tradition of creating unforgettable memories. We believe that everyone can succeed when given the opportunity to be creative, caring, and empathetic. Each day, we set the standard for luxurious, exclusive, and unparalleled service worldwide. It is our great pride to deliver excellence in comfort and hospitality to our guests. Your role will be to ensure that The Ritz-Carlton standards of excellence are upheld each day, elegantly and thoughtfully. These standards form the foundation of The Ritz-Carlton properties and drive us to exceed expectations daily. It is through these standards—and our belief that our culture contributes to our success—that The Ritz-Carlton has earned its reputation as a global leader in luxury hospitality. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining The Ritz-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that enables you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.