Customer Service Representative

Description

Summary: The Customer Service Representative handles customer inquiries, resolves complaints, processes requests, and maintains customer records while adhering to company standards. Highlights: 1. Respond to customer inquiries politely and professionally 2. Resolve complaints and provide solutions 3. Maintain customer records in company systems **Qatar Islamic Bank** is Qatar’s first and largest Shari’ah\-compliant bank, offering a full range of Islamic retail, corporate, and investment banking services. A **Customer Service Representative (CSR)** helps customers by answering questions, solving problems, processing orders, and handling complaints through phone, email, chat, or in person. **Typical Job Description** **Main Responsibilities** Respond to customer inquiries politely and professionally Resolve complaints and provide solutions Process orders, returns, refunds, or account updates Maintain customer records in company systems Escalate complex issues to supervisors Follow company policies and service standards Meet response time and customer satisfaction targets Pay: QAR5,000\.00 \- QAR8,000\.00 per month Work Location: In person