Summary: Lead a fast-paced customer support team to improve customer experience and service reliability, managing operations and guiding agents to deliver effective solutions for connectivity issues. Highlights: 1. Lead and supervise ISP customer support team with direct impact on experience 2. Opportunity for career growth into senior operations or service management 3. Hands-on experience with real network and service operations **VistaBeam Networks** Lead a fast\-paced customer support team in a growing internet service provider where your leadership directly improves customer experience and service reliability. At VistaBeam Networks, you will manage support operations, guide a team of agents, and ensure customers receive fast, effective solutions for all connectivity issues. This is a strong opportunity for an experienced support professional who enjoys leadership, problem\-solving, and delivering excellent service in the telecom and ISP industry. Salary \& Benefits * Competitive monthly salary: QAR 7,500 – 12,000 (based on experience) * Performance\-based incentives * Health insurance coverage * Paid annual leave and public holidays * Transportation allowance (if applicable) * Training and leadership development programs * Career growth into senior operations or service management roles Work Schedule * Full\-time position * 8–9 hours per day * 5–6 days per week * Rotational shifts including evenings or weekends (support coverage) Key Responsibilities * Lead and supervise the ISP customer support team * Manage daily support operations and ensure service efficiency * Monitor ticket resolution, response times, and SLA compliance * Handle escalated customer complaints and technical issues * Coordinate with technical and network teams for issue resolution * Analyze customer feedback to improve service quality * Train, coach, and support customer service agents * Improve workflows, scripts, and support processes * Track KPIs and prepare performance reports for management * Ensure high levels of customer satisfaction and retention Skills for This Role * Strong customer service and leadership experience in ISP or telecom * Technical understanding of internet services (FTTH, broadband, networking basics) * Experience with CRM and ticketing systems (Zendesk, Freshdesk, ServiceNow) * Problem\-solving and conflict resolution skills * Communication and interpersonal skills * Team management and coaching abilities * KPI tracking and performance monitoring * Ability to handle escalations and high\-pressure situations * Analytical thinking and service improvement mindset * Time management and organizational skills Requirements * Bachelor’s degree in Business, IT, Communications, or related field preferred * Proven experience in customer support or call center leadership roles * Experience in ISP, telecom, or technical support environments is highly preferred * Strong leadership and decision\-making skills * Ability to manage multiple priorities in a fast\-paced setting * Commitment to delivering excellent customer experiences About the Company **VistaBeam Networks** is a growing internet service provider in Qatar delivering high\-speed broadband and reliable connectivity solutions for residential and business customers. We are focused on innovation, service quality, and customer satisfaction. Why Work With Us * Leadership role with direct impact on customer experience * Opportunity to grow within the ISP and telecom industry * Supportive and collaborative team environment * Hands\-on experience with real network and service operations * Clear career progression into senior management roles Ready to Apply? If you are ready to lead a customer support team and improve internet service experiences for customers, apply today. الراتب المدفوع: QAR٧٬٥٠٠٫٠٠ لكل شهر موقع العمل: بشكل شخصي
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
