IT Support Engineer

Description

Summary: Seeking a customer-focused IT Support Engineer to provide technical assistance, maintain systems, and troubleshoot hardware, software, and network issues. Highlights: 1. Provide first and second-level technical support to end-users 2. Set up, configure, and maintain user workstations and access permissions 3. Enforce IT security policies and assist with user onboarding/offboarding **Job Title: IT Support Engineer** **Employment Type:** Full\-time **Reports To:** IT Manager / Helpdesk Manager **About the Role** We are looking for a skilled and customer\-focused **IT Support Engineer** to join our IT team. In this role, you will be responsible for providing technical assistance, maintaining computer systems, and ensuring that employees have a reliable and efficient technology experience. You will troubleshoot hardware, software, and network issues, both remotely and on\-site. **Key ResponsibilitiesTechnical Support** * Provide first and second\-level technical support to end\-users (in\-person, via chat, email, or phone). * Diagnose and resolve issues related to Windows, macOS, and Linux operating systems. * Troubleshoot hardware issues (laptops, desktops, printers, peripherals) and coordinate repairs or replacements. **System Administration \& Maintenance** * Set up, configure, and maintain user workstations, accounts, and access permissions (Active Directory / Azure AD / Google Workspace). * Install, update, and patch software applications and operating systems. * Monitor system performance and perform routine maintenance tasks. **Network Support** * Assist with basic network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi\-Fi). * Support connectivity issues for on\-site and remote employees. **Security \& Compliance** * Enforce IT security policies, including antivirus, data backup, and access controls. * Assist with user onboarding/offboarding (account creation, hardware allocation, data transfer). **Documentation \& Process Improvement** * Maintain accurate IT asset inventory and support ticket logs. * Create and update knowledge base articles, user guides, and troubleshooting procedures. * Identify recurring issues and recommend long\-term solutions. **Required Qualifications** * **Education:** Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience. * **Experience:** 2–5 years in IT support, help desk, or a similar role. * **Technical Skills:** * Windows (10/11\) and macOS administration * Active Directory / Azure AD / Google Workspace * Microsoft 365 (Exchange, Teams, SharePoint) * Basic networking (routing, switching, VLANs, VPNs) * Ticketing systems (e.g., Jira, ServiceNow, Zendesk) * Remote support tools (TeamViewer, AnyDesk, RDP) * **Soft Skills:** * Strong problem\-solving and analytical thinking * Excellent verbal and written communication * Customer service orientation with patience and empathy * Ability to prioritize tasks in a fast\-paced environment **Preferred Qualifications (Nice to Have)** * IT certifications: CompTIA A\+, Network\+, Security\+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation. * Experience with MDM solutions (Intune, Jamf, Kandji). * Familiarity with scripting (PowerShell, Bash) for automation. * Experience supporting VOIP, video conferencing systems, or AV equipment. Pay: QAR88,000\.00 \- QAR100,000\.00 per year Work Location: In person