Description
Summary:
Provide first-level support to users, handling inquiries, logging issues, and ensuring timely resolution with excellent customer service in Arabic and English.
Highlights:
1. Provide first-level support to users
2. Communicate effectively in Arabic and English
3. Basic IT troubleshooting skills and ticketing system familiarity
**Job Title:** Helpdesk Operator (Arabic \& English)
**Job Summary:**
Provide first\-level support to users by handling inquiries, logging issues, and ensuring timely resolution while delivering excellent customer service in **Arabic and English**.
**Key Responsibilities:**
* Respond to user requests via phone, email, or helpdesk system.
* Communicate effectively in **Arabic and English**.
* Log and track incidents in the ticketing system.
* Perform basic troubleshooting and resolve common issues.
* Escalate complex problems to the appropriate team.
* Follow up with users to ensure issue resolution.
**Requirements:**
* Fluency in **Arabic and English** (spoken and written).
* 1–2 years of experience in **customer service**,**helpdesk, or IT support.**
* Basic IT troubleshooting skills and familiarity with ticketing systems.
* Good communication and problem\-solving skills.
Job Types: Full\-time, Contract