IT Support Specialist

Description

Summary: ICalleg LLC (Branch) is seeking a proactive and skilled IT Support Specialist to provide technical assistance and maintain IT systems and infrastructure. Highlights: 1. Provide first- and second-level technical support for various IT issues 2. Install, configure, and maintain desktops, laptops, printers, and peripherals 3. Monitor system performance and ensure IT security best practices are followed **Job Title:** IT Support Specialist **Company:** ICalleg LLC (Branch) **Location:** Doha, Qatar **Job Overview:** ICalleg LLC (Branch) is seeking a proactive and skilled IT Support Specialist to provide technical assistance and maintain the organization’s IT systems and infrastructure. The ideal candidate will ensure smooth day\-to\-day operations, resolve technical issues efficiently, and support users across various departments. **Key Responsibilities:** * Provide first\- and second\-level technical support for hardware, software, and network\-related issues * Install, configure, and maintain desktops, laptops, printers, and peripheral devices * Troubleshoot system, application, and connectivity issues in a timely manner * Manage user accounts, permissions, and access controls * Monitor system performance and ensure IT security best practices are followed * Perform routine maintenance, updates, patches, and system backups * Support network infrastructure including LAN/WAN, Wi\-Fi, and VPN connectivity * Maintain documentation of IT procedures, systems, and support logs * Coordinate with external vendors and service providers when required * Assist in IT projects, system upgrades, and new technology deployments **Qualifications:** * Bachelor’s degree in Information Technology, Computer Science, or a related field * 2–4 years of experience in IT support or a similar role * Strong knowledge of Windows and/or Linux operating systems * Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) * Experience in hardware troubleshooting and system maintenance * Understanding of cybersecurity principles and best practices * Relevant certifications (e.g., CompTIA A\+, Network\+, Microsoft Certified) are a plus **Key Skills:** * Technical troubleshooting and problem\-solving * Strong communication and user support skills * Time management and multitasking * Attention to detail and accuracy * Ability to work independently and collaboratively **What We Offer:** * Competitive salary and benefits package * Opportunities for professional growth and certification * Supportive and collaborative work environment الراتب المدفوع: QAR٠٫٠٠ لكل عام موقع العمل: بشكل شخصي