Customer Operations Executive

Description

Summary: Seeking a dynamic, customer-focused Customer Service Executive to handle inquiries, resolve issues, and improve processes in a fast-paced environment. Highlights: 1. Opportunity to interact with customers across multiple channels 2. Supportive and friendly work environment 3. Opportunities for growth and development **About the Role** We are looking for a dynamic and customer focused **Customer Service Executive** to join our team. This role is ideal for a proactive and energetic individual who thrives in a fast paced environment and enjoys interacting with customers across multiple channels. The position offers a flexible hybrid work model, combining both office presence and remote work. **Key Responsibilities** * Handle customer inquiries via phone, email, WhatsApp, and social media in a professional and timely manner * Provide accurate information about products and services * Resolve customer issues efficiently while ensuring high satisfaction levels * Maintain records of customer interactions and follow up when required * Coordinate with internal teams to ensure smooth service delivery * Assist in improving customer service processes and workflows * Support administrative tasks when needed **Requirements** * Female candidate (as per business requirements) * Young, energetic, and presentable personality * Excellent communication skills (bilingual) * Strong interpersonal and problem\-solving abilities * Basic computer skills (Microsoft Office, CRM systems is a plus) * Ability to work independently and as part of a team * Flexible to work in a hybrid environment (office \+ remote) **Preferred Qualifications** * Previous experience in customer service or call center is an advantage * Familiarity with social media platforms and digital communication tools **What We Offer** * Hybrid work flexibility (office \& home) * Supportive and friendly work environment * Opportunities for growth and development * Competitive salary package Contact : aabdelkarim@reraservices.qa Phone: \+974\-77718515 Work Location: Hybrid remote in Doha