IT Support Engineer

Description

Summary: Provide technical support and IT services to end users, resolving various hardware, software, and network issues while maintaining a secure technology environment. Highlights: 1. Opportunity to support diverse hardware, software, and network environments 2. Focus on customer service and troubleshooting across multiple platforms 3. Engage in IT projects and contribute to knowledge base documentation **IT Support Engineer — Job Description** **Overview** * Provide technical support and IT services to end users and small teams, resolving hardware, software, network, and access issues while maintaining a reliable, secure workplace technology environment. **Key Responsibilities** * Respond to user requests via ticketing system, email, chat, and phone; troubleshoot and resolve incidents within SLA. * Install, configure, and maintain desktops, laptops, peripherals, mobile devices, and operating systems (Windows, macOS, Linux). * Support common business applications (Office suites, collaboration tools, VPN, email, browser\-based apps) and escalate complex issues to engineering teams. * Manage user accounts, groups, and access provisioning/deprovisioning (Active Directory, Azure AD, Google Workspace, IAM). * Diagnose and resolve basic network issues (Wi‑Fi, VPN, LAN), printer problems, and peripheral connectivity. * Perform imaging, OS deployments, patching, antivirus/malware remediation, and routine maintenance tasks. * Assist with endpoint management and asset inventory (MDM, SCCM, Intune, Jamf). * Provide on\-site or remote support for meetings, conference rooms, and AV equipment. * Create and maintain user\-facing documentation, FAQs, and runbooks; contribute to knowledge base. * Participate in on\-call rotation for out\-of\-hours support and incident response as required. * Follow security best practices: MFA enforcement, secure configuration, data protection, and incident reporting. * Support onboarding/offboarding processes and hardware lifecycle management. * Assist with IT projects: rollouts, migrations, upgrades, and pilot programs. **Required Skills \& Qualifications** * Associate’s/Bachelor’s degree in IT, Computer Science, or equivalent experience; 1–3 years technical support experience (adjust per level). * Strong troubleshooting skills and customer\-service orientation. * Experience with Windows and macOS desktop support; basic Linux familiarity preferred. * Knowledge of Active Directory/Azure AD/Google Workspace administration and common authentication methods (MFA, SSO). * Familiarity with endpoint management and remote support tools (SCCM, Intune, Jamf, TeamViewer, Remote Desktop). * Basic networking knowledge: TCP/IP, DHCP, DNS, VPN, wireless troubleshooting. * Experience with ticketing systems (Jira Service Management, ServiceNow, Zendesk) and ITIL fundamentals. * Clear verbal and written communication; ability to explain technical issues to non\-technical users. **Preferred** * Certifications: CompTIA A\+/Network\+/Security\+, Microsoft 365 certification, Apple ACSP, or equivalent. * Experience with cloud services (Office 365, GCP/AWS console basics), scripting for automation (PowerShell, Bash), and basic security tooling. * Prior experience supporting remote/hybrid work setups and conferencing platforms (Zoom, Teams). Pay: QAR7,743\.22 \- QAR10,430\.44 per month Work Location: In person