Customer Service Representative

Description

Summary: We are seeking a compassionate and solution-oriented Customer Service Representative to join our support team, responsible for answering inquiries, resolving issues, and ensuring a positive customer experience. Highlights: 1. First point of contact for customer inquiries and issue resolution 2. Maintain in-depth knowledge of company products, services, and policies 3. Opportunity to provide feedback for product improvements **Job Description: Customer Service Representative** **Job Title:** Customer Service Representative (CSR) **Reports To:** Customer Support Manager **Employment Type:** Full\-Time / Part\-Time **Role Summary** We are looking for a compassionate and solution\-oriented Customer Service Representative to join our support team. You will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and ensuring a positive experience. The ideal candidate loves helping people, thinks critically, and remains calm under pressure. **Key Responsibilities** * Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner. * Troubleshoot basic technical issues and process orders, returns, or refunds. * Identify and escalate complex issues to the appropriate department (e.g., Tier 2 Support, Billing, Logistics). * Maintain in\-depth knowledge of company products, services, and policies. * Document all customer interactions accurately in the CRM (Customer Relationship Management) system. * Meet key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction (CSAT) scores. * Provide feedback to management on recurring customer issues or potential product improvements. **QualificationsRequired (Must\-Haves)** * High school diploma or equivalent (GED). * 1\+ year of experience in a customer\-facing role (retail, hospitality, or call center). * Excellent verbal and written communication skills in \[e.g., English]. * Typing speed of 40\+ WPM. * Basic proficiency with computers (Google Workspace / Microsoft Office). **Preferred (Nice\-to\-Haves)** * Associate or Bachelor’s degree. * Experience with CRM software (e.g., Zendesk, Salesforce, HubSpot, Intercom). Pay: QAR60,000\.00 \- QAR72,000\.00 per year Work Location: In person