Payment Support Coordinator

Description

Summary: Gideaopay is seeking a detail-oriented Payment Support Coordinator to ensure smooth payment operations, resolve transaction issues, and provide exceptional client support within their innovative fintech environment. Highlights: 1. Opportunity to work in a fast-growing fintech environment 2. Collaborative and innovative workplace culture 3. Career development and learning opportunities Gideaopay is an innovative fintech company focused on delivering secure, efficient, and scalable payment solutions. We empower businesses with seamless transaction experiences while maintaining the highest standards of reliability and customer trust. **Position Overview** We are seeking a detail\-oriented and customer\-focused **Payment Support Coordinator** to join our growing team in Lusail. This role is essential in ensuring smooth payment operations, resolving transaction issues, and providing exceptional support to clients and partners. **Key Responsibilities** * Monitor daily payment transactions and identify discrepancies or issues * Respond to client inquiries related to payments, refunds, and account activity * Coordinate with internal teams (finance, tech, compliance) to resolve payment concerns * Track and report payment performance, incidents, and resolutions * Assist in reconciliation processes and maintain accurate financial records * Ensure compliance with company policies and financial regulations * Support onboarding of new clients with payment processes and systems * Contribute to process improvements for enhanced efficiency and user experience **Qualifications \& Requirements** * Bachelor’s degree in Finance, Business Administration, or related field * Experience in payment processing, fintech, customer support, or finance operations is preferred * Strong analytical and problem\-solving skills * Excellent communication and customer service abilities * High attention to detail and accuracy * Proficiency in Microsoft Office; familiarity with payment platforms or CRM systems is an advantage * Ability to manage multiple tasks in a fast\-paced environment **What We Offer** * Competitive salary package * Opportunity to work in a fast\-growing fintech environment * Collaborative and innovative workplace culture * Career development and learning opportunities **How to Apply** If you are passionate about fintech and delivering excellent customer support, submit your updated CV through Indeed. نوع الوظيفة: دوام كامل الراتب المدفوع: QAR٦٤٠٬٠٠٠٫٠٠ لكل عام موقع العمل: بشكل شخصي