Supervisor-Front Office

Description

Job Summary: This position processes guest check-ins, manages payments and accounts, provides information and assistance, and supports staff training—all within a luxury service environment. Key Highlights: 1. Deliver exceptional guest experiences. 2. Foster positive working relationships and support the team. 3. Be part of a portfolio of luxury brands. **Additional Information** **Job Number**26104514 **Job Category**Rooms \& Guest Services Operations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins, verify guest identification and payment method, assign rooms, issue and activate room keys. Open accurate accounts for each guest according to their requirements. Enter Marriott Rewards program information. Ensure rates comply with market standards and document all exceptions that arise. Collect payments prior to issuing room keys and verify or adjust billing. Compile and review daily reports, logs, and incident lists. Complete cashier reports and closing reports. Provide guests with directions and information on how to reach destinations and offer hotel-related information. Respond to guest requests by contacting appropriate staff as needed. Follow up to ensure requests have been addressed. Process all forms of payment, receipts, disbursements, and expenses. Balance and turn in receipts. Count and secure the cash drawer at the beginning and end of each shift. Obtain manual authorizations and comply with all Accounting procedures. Notify Loss Prevention or Security of any theft complaints filed by guests. Assist management with employee training, evaluation, counseling, motivation, and coaching, and serve as an example and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Cultivate and maintain positive working relationships, support the team in achieving common goals, and listen to and respond appropriately to employee concerns. Comply with all company policies and procedures; report accidents, injuries, and unsafe working conditions to management; ensure uniforms and personal appearance are neat and professional; maintain confidentiality of proprietary information and protect company assets. Greet and acknowledge guests in accordance with company standards, anticipate their service needs and fulfill them, assist guests with disabilities, and thank guests with genuine appreciation. Speak using clear and professional language, prepare and review written documents accurately and completely, and answer phones using proper protocol. Ensure adherence to quality standards. Enter and locate information using computers or point-of-sale (POS) systems. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s best hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service—and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s "Gold Standards" are upheld with kindness and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and our belief that our culture drives success, The Ritz\-Carlton has earned its reputation as a world-leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. Additionally, we promise you the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.